2023-10-18-Gartner-生成式+AI+对治理和政策的影响_34页_2mb

Gartner Webinars Summary

Core Content

Gartner Webinars provide actionable, objective insights, guidance, and tools to help organizations improve performance on their mission-critical priorities. This particular webinar focuses on the impact of Generative AI (GenAI) on governance and policy, highlighting the growing adoption of AI technologies like ChatGPT and the associated risks and benefits.

Key Information

• Generative AI Adoption: Over 170 million people have used ChatGPT, and nearly 70% of users at work haven't disclosed its use to their bosses.
• Enterprise Prohibition: Despite enthusiasm for AI, more than 1 in 3 enterprises prohibit GenAI use as they evaluate the risks.
• Risk Assessment: The webinar outlines the key risks associated with GenAI, including unreliable outputs, data privacy issues, model bias, intellectual property concerns, cybersecurity threats, consumer protection risks, third-party risks, liability uncertainties, and regulatory compliance challenges.
• Risk Profiles: Different organizations have varying risk profiles depending on how they deploy GenAI, and these profiles should be considered when developing governance models and policies.
• Deployment Models: Three main models of GenAI deployment are discussed: publicly accessible, industry-tailored, and system-integrated. Each has its own pros and cons, with system-integrated models generally considered lower risk in terms of data loss.
• Governance and Policy: The webinar emphasizes the importance of balancing use cases with risk appetite. It recommends a structured AI policy that includes purpose and scope, risk assessment, acceptable use cases, user obligations, and roles and responsibilities. Additionally, it suggests leveraging existing governance structures and involving IT, legal, HR, and business leads.
• Recommended Governance Approach: The webinar recommends four key factors to drive decision-making: establishing risk tolerance, determining use cases and restrictions, agreeing on decision rights and risk ownership, and deciding on disclosures. It also highlights the need for training and communication to ensure all stakeholders understand the risks and implications of GenAI.
• Gartner Resources: Gartner provides a range of resources, including a new AI Resource Center, tools and templates, and expert guidance. The webinar encourages organizations to engage with Gartner for further insights and support.

Main Points

• Benefits Outweigh Risks: According to a poll, the majority of respondents believe the benefits of generative AI outweigh the risks.
• Risk Management: Organizations should assess risks as an input to their governance model and balance use cases with risk appetite.
• Policy Development: A well-structured AI policy is essential to guide GenAI usage, and it should be supported by governance and control mechanisms.
• Deployment Options: Organizations have different options for deploying GenAI, each with unique advantages and disadvantages.
• Collaboration and Training: Effective governance requires collaboration between multiple departments and ongoing training for users and executives.

Additional Information

• Gartner provides a Generative AI Policy Template to help organizations create a comprehensive policy.
• The webinar includes live polls and recommended actions to help organizations understand and manage GenAI risks.
• Gartner offers additional resources, including research, tools, and expert support, to help organizations navigate the AI landscape.

Conclusion

The webinar underscores the importance of understanding and managing the risks associated with Generative AI while leveraging its benefits. It provides a framework for developing effective governance models and policies to ensure responsible and secure AI adoption. Organizations are encouraged to engage with Gartner for further insights and support.