英国汽车协会-2022年年度报告和业务计划（英）-16页_4mb

报告摘要

SMMT Annual Report and Business Plan 2022 Summary

Core Content

The Society of Motor Manufacturers and Traders (SMMT) Annual Report and Business Plan for 2021 outlines the challenges and achievements of the UK automotive industry during a year marked by the pandemic, Brexit, and the rapid shift towards electrification. The report highlights the organisation's strategic focus on enhancing the competitiveness of the UK motor industry, ensuring its continued prosperity, and supporting members through policy advocacy, data and intelligence services, and industry events.

Main Objectives

SMMT has five main objectives:

Position the UK motor industry as a critical economic contributor, major employer, and source of technological innovation.
Secure competitive advantage by being the influential voice of the industry in policy and regulatory discussions.
Improve organisational efficiency and effectiveness in delivering value-added services and support.
Strengthen the financial position through increased membership and diversified services.
Grow the UK motor industry both domestically and internationally by developing new opportunities and technologies.

Key Strategic Imperatives

SMMT's strategic imperatives are designed to ensure the organisation remains a vital support system for the industry:

Engaged People: Fostering a motivated and skilled workforce.
Influential Expertise: Leveraging knowledge and insight to shape policy and industry direction.
Impactful Communication: Delivering clear and effective messaging to stakeholders.
Indispensable Services: Providing essential support and guidance.
Efficient Operations: Optimising internal processes and service delivery.

Collaboration

SMMT collaborates with various organisations, including the Chemical Industries Association (CIA), the Food & Drink Federation, and international counterparts, to address shared challenges and opportunities. The organisation also works closely with government bodies, trade associations, and other stakeholders to influence policy and regulatory frameworks.

Chief Executive's Foreword

Mike Hawes, Chief Executive of SMMT, highlights the challenges faced by the industry in 2021, including the pandemic, Brexit, and the shift to electric vehicles. He notes the importance of the UK-EU Trade and Cooperation Agreement (TCA) and the need for continued investment and support to ensure the industry's future competitiveness. SMMT remains committed to promoting the UK automotive industry and supporting its transition to new technologies.

2021 in Numbers

350 high-level political meetings held with Secretaries of State, Ministers, and MPs.
Over 21,000 media articles published, reaching more than a fifth of the UK adult population, valued at £6.5 million.
6,500 people attended 101 SMMT events, including driving days, political roundtables, and webinars.
1.8 million page views on smmt.co.uk.
25,000 people visited the SMMT's dedicated online Covid-19 support hub.
3.3m Twitter impressions, including 340k video views.
£68bn worth of new vehicles processed through SMMT's MVRIS service.
£6.9m allocated under the National Manufacturing Competitiveness Levels (NMCL) programme to support 34 companies.
19,064 global manufacturing sites, including 535 in the UK, benefited from IATF certification.
£115,505 allocated by the SMMT Charitable Trust to support apprentices.
110,500 consumers contacted The Motor Ombudsman (TMO), resulting in 6,160 cases resolved.
362,000 searches on TMO's Garage Finder.

2021 Key Issues

Covid-19

SMMT supported members through a dedicated task force, providing updates and guidance.
Addressed challenges such as supply chain disruptions, workforce support, and travel restrictions.
Continued the Safe Harbour scheme to prevent insolvencies.
Expanded the Apprentice Support Programme to retain critical roles.

Brexit and International Trade

Supported members through the transition to new UK-EU rules and continued to advocate for their interests.
Engaged in consultations with government and EU bodies on trade and regulatory matters.
Hosted events and webinars to help businesses adapt to new trade frameworks.

Electric Vehicles (EVs) and Decarbonisation

SMMT reported that more EVs were registered in 2021 than in the previous decade combined.
Advocated for flexible regulatory frameworks and continued investment in charging infrastructure.
Supported the development of the Transport Decarbonisation Plan (TDP) and the zero-emission agenda.

Business Development and Networking

Organised a range of events, including hybrid and physical meetings, to engage members and stakeholders.
Hosted the International Automotive Summit, CV Show, and Meet the Buyer events.
Facilitated international trade opportunities through virtual events and engagement with overseas markets.

Internal Operations and People

SMMT adapted to remote working, introducing a hybrid policy and enhancing digital capabilities.
Focused on staff wellbeing, mental health training, and the Employee Assistance Helpline.
Maintained high levels of engagement and support through training and development.
Established a Diversity & Inclusion Task Force and improved workplace culture.
Retained Investors in People Silver accreditation and maintained high health and safety standards.

Industry Data & Intelligence

Provided valuable market intelligence and data to support business strategy and policy-making.
Produced over 175,000 reports, including the Trade, Production Outlook, and Sustainability Reports.
Delivered the Vehicle Safety Recall Service, used by 20 million people, and expected to grow in 2022.
Maintained high levels of data usage and analysis, with an online data visualisation tool accessed 1,400 times daily.

The Motor Ombudsman (TMO)

TMO reported a record number of consumer contacts and cases accepted.
Improved service levels and case resolution times, achieving a 60-day average from case collation to adjudication.
Increased consumer awareness to 62% and business accreditation by 6%.
TMO is positioned as a leading ADR provider, with a Trustpilot score of 2.6, up 85% from previous years.
Launched a hybrid working policy and continued to work on regulatory reforms and thought leadership.

SMMT Industry Forum (IF)

IF supported companies in the UK and internationally through training, skills development, and supply chain optimisation.
Continued the National Manufacturing Competitiveness Levels (NMCL) programme, with a focus on competitiveness and productivity.
Expected to expand the programme to other sectors and overseas markets.
Developed new partnerships and resources to support flexible business models and international growth.

SMMT Quality Management Division & IATF Oversight

SMMT played a key role in transitioning IATF audits to a virtual format, clearing the backlog from 2020.
Conducted 19 Certification Body office assessments and 70 witness audits.
Supported revisions and updates to IATF standards and governance processes.
Expected to launch the IATF Complaint Management System in 2022.

2022 Key Priorities

Global Growth: Promote the IATF 16949 standard internationally.
Strategic Imperatives: Focus on five key areas: global growth, service development, technological relevance, scheme effectiveness, and market leadership.
NMCL Expansion: Continue to expand the programme to other sectors and international markets.
Training and Development: Deliver more flexible training, coaching, and mentoring.
Data and Intelligence: Enhance data services and continue to provide market insights.
Consumer and Business Satisfaction: Maintain high service levels and consumer trust.
Regulatory Engagement: Continue to influence regulatory frameworks and support industry transformation.