2014年-世界发展银行全球_Costa_Rica___The_World_Bank_Group_Country_Opinion_Survey_FY_2014_125页_1mb

Costa Rica Country Opinion Survey FY 2014 Summary

Core Content

This report presents the findings of the World Bank Group (WBG) Country Opinion Survey conducted in Costa Rica during April–June 2014. The survey aimed to understand stakeholders' perceptions of the WBG's work, effectiveness, and future role in the country, while also gathering insights on the general development issues and the Bank's communication practices.

Main Objectives

• To gain a better understanding of how stakeholders in Costa Rica perceive the WBG.
• To obtain systematic feedback on:
  • The general environment in Costa Rica.
  • Overall attitudes toward the WBG.
  • The WBG's effectiveness and results.
  • The WBG's knowledge work and activities.
  • The WBG's future role in Costa Rica.
  • Communication and information sharing practices of the WBG.
• To inform the country team's strategy based on the survey data.

Methodology

• Sample Size: 310 stakeholders were invited, with 127 participating (41% response rate).
• Stakeholder Groups: Included government offices, project implementers, bilateral/multilateral agencies, private sector entities, NGOs, media, academia, and others.
• Survey Format: Some completed paper-based questionnaires, while others accessed an online version via Qualtrics.
• Indicator Questions: Standardized questions were included for the annual WBG Corporate Scorecard, covering effectiveness, relevance, and communication.

Key Findings

Demographics of the Sample

• Respondents were mainly from the Greater Metropolitan Area, with limited representation from other regions.
• Stakeholder groups were combined for analysis where appropriate:
  • President/Minister offices combined.
  • Consultants/contractors and PMUs combined.
  • Bilateral and multilateral agencies combined.
  • Financial sector and private sector organizations combined.
  • CSOs (NGOs, CBOs, faith-based groups, and private foundations) combined.
• No respondents from trade unions or the judiciary branch.
• Familiarity with the WBG was statistically similar across all stakeholder groups.
• Respondents rated the WBG's effectiveness and relevance in similar ways, regardless of their collaboration with the Bank.

General Issues Facing Costa Rica

• Transport was identified as the top development priority by all stakeholder groups.
• Job creation/employment was seen as the most effective area for poverty reduction.
• Transport was also considered the most important for economic growth.
• Shared prosperity was associated with economic growth and job creation.

Overall Attitudes toward the WBG

• The WBG was generally viewed as effective in supporting development results in Costa Rica.
• Staff preparedness was also rated highly across all groups.
• Capacity building was considered important and effective, particularly in project implementation and policy design.
• Greatest weaknesses cited by respondents:
  • Not enough public disclosure of the WBG's work.
  • Not adequately sensitive to political/social realities in Costa Rica.
  • Staff too inaccessible.
• Slow or failed reform efforts were attributed to:
  • Lack of sensitivity to political/social realities.
  • Political pressures and obstacles.

Future Role of the WBG

• Stakeholders believed the WBG should focus more on transport, foreign direct investment, and public sector governance.
• There was a general consensus that the WBG should increase its local presence and offer more tailored services.

Sectoral Importance and Effectiveness

• Transport and poverty reduction were rated as the most important and effective sectors for the WBG's involvement.
• Private sector development/foreign direct investment respondents gave significantly higher effectiveness ratings in regulatory framework, trade and exports, and education.
• Agricultural/rural development respondents gave higher effectiveness ratings in transport and foreign direct investment.
• Key drivers of the WBG's overall effectiveness and ability to achieve development results included:
  • Health
  • Social protection
  • Equality of opportunity
  • Public sector governance/reform
  • Poverty reduction
  • Foreign direct investment

Communication and Openness

• Respondents were asked about their preferences for receiving information from the WBG.
• The WBG's communication effectiveness and website usability were evaluated.
• There was a high demand for more open communication and greater transparency.

Conclusion

The survey highlights a general positive perception of the WBG's role in Costa Rica, with strong agreement on the importance of transport, poverty reduction, and public sector governance. However, stakeholders emphasized the need for greater political sensitivity, more public disclosure, and better accessibility of WBG staff. The WBG is seen as an effective development partner, but there is a call for improved communication and more localized engagement to enhance its impact.