2022-03-30-上交所-江苏常熟农村商业银行股份有限公司2021年度社会责任（ESG）报告（英文版）_38页_9mb

报告摘要

2021 Environmental, Social, and Governance (ESG) Report Summary - Jiangsu Changshu Rural Commercial Bank

Core Content

Jiangsu Changshu Rural Commercial Bank (CSRC Bank) released its 2021 ESG report, which outlines its corporate governance, ESG management, and commitment to inclusive finance, technological innovation, green development, and social responsibility. The report reflects the bank's mission of supporting agriculture and small and micro enterprises (SMEs), as well as its role in rural revitalization and financial inclusion.

Main Points

1. Inclusive Finance and Rural Revitalization

CSRC Bank focuses on serving rural areas and SMEs, adhering to an inclusive development model.
The bank has introduced outstanding financial talents into rural areas to support local revitalization.
It has established inclusive financial service sites and developed products tailored to the needs of rural communities and SMEs.
CSRC Bank has created a professional and replicable micro loan model, serving over 390,000 loan customers.
Over 65% of credit funds support SMEs, while over 70% support agriculture-related sectors, and nearly 80% serve the real economy.

2. Technology-Driven Customer Service

The bank emphasizes the integration of technology and business, developing online platforms and products to enhance financial services.
It has adopted the service concept of "Mind the people's livelihood, customer's first choice".
In 2021, the bank achieved a 100% complaint handling rate and a 99.18% comprehensive customer satisfaction rate.
It has implemented robust information security and privacy protection measures.

3. Green Finance and Sustainable Development

CSRC Bank promotes green and low-carbon operations, establishing a Green Finance Department and a Green Low-Carbon Transformation Financial Service Center in 2021.
It launched a series of green financial products such as Emission Loan, Su Carbon Finance, Environmental Protection Loan, and Green Bonds to support the green economy.
The bank has initiated "zero carbon outlet" pilot projects and promoted paperless services to reduce environmental impact.

4. People-Centric Culture and Social Responsibility

CSRC Bank is committed to building a Feiyan culture, which emphasizes inclusive finance and social responsibility.
It focuses on employee development and welfare, treating employees as an important asset.
The bank has launched numerous public welfare projects through its CSRC Bank Charity Foundation, including supporting students, doctors, and disadvantaged groups in Jiangsu, Gansu, Yunnan, and Hubei.
In response to the pandemic and floods in Henan, it introduced credit products to help the public resume normal life.

Key Information

Company Overview

CSRC Bank was reformed on November 28, 2001, and is the first joint-stock rural financial institution in China with over 60 years of history.
It was listed on the Shanghai Stock Exchange on September 30, 2016 (Stock Code: 601128).
Ranked 423rd among the Top 500 Global Banking Brands in 2021 by Banker.
Ranked 435th in the Global Top 1000 Banks by Banker.
Ranked 1st in the FYROSCOPE Evaluation System for county-level rural and commercial banks in 2021.
Ranked 83rd among China's Top 100 Banks by China Banking Association.

Corporate Governance

CSRC Bank integrates Party leadership into all aspects of corporate governance.
The Shareholders' Meeting, Board of Directors, Board of Supervisors, and Senior Management ensure a comprehensive and systematic governance system with clear division of labor and checks and balances.
The Board of Directors consists of 13 members (4 women), including 3 executive directors, 5 non-executive directors, and 5 independent directors (more than one-third of the total).
The Board of Supervisors has 6 members (2 women), including 2 shareholder supervisors, 2 external supervisors, and 2 employee supervisors.
The bank has 8 senior management members, including a president, five vice presidents, one assistant president, and one board secretary.
The bank has established special committees such as the Strategy and "Three Rural" Financial Services Committee, Risk Management and Related Transaction Control Committee, and Audit and Consumer Protection Committee.

Investor Communication and Risk Management

CSRC Bank actively communicates with investors through various channels, including mass media, official website, shareholders' meetings, results presentations, investor-analyst meetings, and SSE e-interactive platform.
It received 74 batches of on-site research and teleconferences, involving 583 institutional investors and 681 person times.
The bank held 27 brokerage strategy meetings, 32 one-to-many exchanges, and 399 person times of investor interaction.
CSRC Bank conducted "2021 Investor Open Day" in Suzhou, attended by nearly 100 banking researchers and institutional investors.
The bank was awarded an A grade in the Shanghai Stock Exchange's disclosure evaluation for 2020-2021.
CSRC Bank conducted systematic risk prevention and macroeconomic stress tests, with a focus on credit risk, market risk, and systemic risk.
It has implemented a "Regime+System" risk control model, including "Three+Three+Two" control mode and "Point+Surface" post-event inspection.
The bank has established a digital risk control taskforce and model review taskforce to improve the full lifecycle management of risk control models and enhance the independence of risk control.

Business Ethics and Compliance

CSRC Bank emphasizes business ethics and compliance management, fulfilling legal obligations related to anti-money laundering.
It has improved its compliance management system, including customer identification, risk level classification, and monitoring of money laundering and terrorist financing.
The bank has achieved T+1 linkage update with Dow Jones list, blacklist linkage warning, and blacklist and core business system linkage prompting.
CSRC Bank has held 17,109 participants in offline financial knowledge promotion events and 270,000 views in online live broadcasts.
It has implemented a "Three-Year Plan" for compliance, with a focus on compliance culture development, compliance organization system, and institutional process system.

Summary

CSRC Bank is a leading rural commercial bank in China, committed to inclusive finance, technological innovation, green development, and social responsibility. The bank has a strong governance structure with Party leadership, Shareholders' Meeting, Board of Directors, Board of Supervisors, and Senior Management. It has established a comprehensive risk prevention and control system, including digital risk control, stress testing, and compliance management. The bank has achieved high customer satisfaction, compliance performance, and ESG achievements, demonstrating its dedication to sustainable development and social impact.