20220209-埃森哲-Cloud_continuum_Powering_smart_government_in_APAC_17页_1mb

报告摘要

Cloud Continuum: Powering Smart Government in APAC

Core Content

The document "Cloud Continuum: Powering Smart Government in APAC" explores the role of cloud computing in driving digital transformation for public service organisations in the Asia-Pacific (APAC) region. It outlines the necessity of cloud adoption, the challenges involved, and the strategic practices that can help organisations navigate the cloud continuum effectively.

Main Viewpoints

Accelerated Transformation: The pandemic has accelerated digital transformation in governments, leading to rapid adoption of cloud technologies to support remote services, data management, and operational efficiency.
Cloud as a Foundation: Cloud computing is identified as a critical enabler for future-ready public services, offering flexibility, resilience, scalability, and speed. It is now considered a standard practice in the region.
Sustainability Benefits: Cloud technologies contribute to sustainability goals beyond reducing carbon emissions, through improved energy efficiency and resource utilization.
Innovation through Cloud: Cloud adoption is not just a migration but a continuous journey of innovation, supported by hybrid cloud architectures and next-generation connectivity like 5G and IoT.

Key Information

Cloud Adoption Trends

Public service organisations globally have migrated between 30% to 75% of their data to the public cloud.
57% of public service leaders have scaled cloud adoption across most of their organisation.
In APAC, government cloud spending is projected to reach US$12.6 billion in 2025, with a CAGR of 20.3% from 2020 to 2025.

Case Studies

India's CoWin Portal: Built on AWS, it enabled the administration of 1.3 billion doses of vaccines efficiently.
Singapore's Changi Airport Group: Partnering with Accenture and AWS, it developed a safe travel concierge application in just four weeks.
NITI Aayog and AWS: Launched a Frontier Technologies Cloud Innovation Center (CIC) in India, focusing on innovation in citizen services.

Strategic Practices

Prioritize Citizen Experiences: Focus on improving citizen services and ensuring they meet modern expectations.
Prioritize Workforce Experiences: Enhance employee productivity and engagement through cloud-enabled workflows.
Establish Standard Practices: Implement cloud-first policies and robust data governance to ensure consistent and secure cloud adoption.
Continuous Leadership Commitment: Leadership must define a clear vision, communicate the purpose, and align IT structures with organisational goals.

The Way Forward

Public service organisations must commit to continuous cloud reinvention to maintain momentum and deliver next-generation digital experiences. This includes:

Embracing cloud as a continuum rather than a destination.
Leveraging hybrid cloud and next-gen connectivity for innovation.
Building a culture of innovation and digital upskilling.
Ensuring cost efficiency, security, and compliance through strategic cloud policies and partnerships.

Authors

Pavan Sethi: Managing Director, Accenture AWS Business Group in APAC, Japan, South Africa, and Middle East.
Pradeep Roy: Managing Director, Accenture Research.
Shachi Jain: Associate Manager, Accenture Research.
Peter Moore: Regional Managing Director, AWS Public Sector in APAC and Japan.
Kapil Bansal: GSI Partner Lead, Public Sector, ASEAN, AWS.
Michael Power: Head of Cloud Transformation, AWS Public Sector in APAC and Japan.
Sophia Kim: Cloud Transformation Lead, AWS Public Sector in APAC and Japan.

Appendices

References to reports and case studies from Accenture and AWS on cloud adoption, sustainability, and innovation in public services.
Links to detailed studies and whitepapers on cloud strategies, digital transformation, and citizen-centric services.

Conclusion

The cloud continuum is a vital pathway for public service organisations in APAC to achieve agility, innovation, and resilience. By adopting cloud-first strategies, focusing on citizen and workforce experiences, and ensuring strong leadership and governance, governments can transform their operations to meet the evolving needs of their citizens.

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