世界银行-塞族共和国电子政务评估：快速评估结果（英）-2023-90页_2mb

Summary of e-Government Assessment in Republika Srpska

The assessment report, funded by the World Bank and conducted in collaboration with the RS Ministry of Scientific and Technological Development, Higher Education and Information Society (MNRVOID), evaluates the current state of digital government in Republika Srpska (RS) and provides recommendations for further development.

Key Findings:

1. Digitization as a Reform Priority: The RS Government views digitization as a continuation of public sector reform to improve service delivery efficiency, productivity, and trust. A strategy exists, but it needs updating to align with a whole-of-government approach and emerging technologies.
2. Legal and Regulatory Gaps: The RS has established key laws (e.g., Law on Electronic Signature, Electronic Document, and Archival Activities), but further alignment with EU regulations (e.g., GDPR, eIDAS) is needed. Specific areas requiring amendments include electronic document definitions, data storage, and mandatory e-payment.
3. Institutional Coordination Challenges: While MNRVOID oversees most e-government functions, fragmented coordination across public administration bodies hinders the development of integrated services. A unified digital transformation council is recommended.
4. Insufficient ICT Infrastructure: Centralized and interoperable infrastructure (e.g., Government Service Bus, PKI, e-mailbox) is lacking. The e-Srpska portal is functional at a basic level but lacks advanced features like transactional services. Cloud solutions and data center redundancy are underdeveloped.
5. Resource Constraints: The RS faces shortages in specialized IT personnel (e.g., cybersecurity, enterprise architects) and limited financial resources for IT investments, impacting sustainable digital transformation.
6. HRM and Capacity Building: Training and recruitment challenges persist. Upskilling public servants, introducing modular infrastructure, and fostering user-centric service design are critical for success.

Key Recommendations:

1. Develop a Long-Term Strategic Framework: Create a seven-year digital transformation strategy with timelines, KPIs, and action plans to guide modernization.
2. Strengthen Legal and Regulatory Frameworks: Harmonize laws with EU standards, including amendments to electronic signature law, data protection regulations, and mandatory GSB usage.
3. Enhance Institutional Coordination: Establish an overarching e-government council and intensify collaboration with Republic Secretariat for Public Administration and Local Self-Government (MPALSG).
4. Upgrade ICT Infrastructure: Implement modular e-government solutions, develop interoperability platforms, integrate e-payment systems, and ensure secure, redundant data storage.
5. Address Resource Management Issues: Centralize IT procurement, attract and retain skilled IT professionals, leverage private sector partnerships, and allocate dedicated funding streams.

Conclusion: The RS has a strategic foundation for digital transformation but requires comprehensive legislative, infrastructural, and human capacity upgrades to achieve sustainable, integrated digital governance. Prioritizing cross-government coordination and EU-compliant reforms will ensure alignment with the EU enlargement agenda and long-term service delivery goals.