益普索-报告：工作的未来（英文）-2018.12-33页_1mb

THE FUTURE OF WORK: 2018 Summary

Core Content

The 2018 "Future of Work" report provides insights into the mindset, behaviors, and preferences of modern workers, particularly focusing on business professionals and managers. It highlights the importance of workplace flexibility, satisfaction with the work environment, and the role of company benefits in employee retention and morale. The findings are based on a global survey of 21+ year-olds, conducted from November 8th to 26th, 2018, using a 15-minute online, device-agnostic format.

Main Findings

General Satisfaction and Optimism

• 80% of workers are optimistic about the upcoming year at work.
• 73% believe having a flexible work schedule is important.
• 62% report being satisfied with their job.
• 48% prefer working in an office environment, with older employees (55+) more likely to prefer this.

Work Space and Satisfaction

• Over half of employees consider privacy/personal space important to workplace happiness.
• 2 in 5 view the office space as an indicator of how much they are valued.
• Traditional offices are still the primary workplace, but working from home is associated with the highest satisfaction.
• Open office spaces are preferred by 21-34 year-olds, but private offices are seen as more productive and comfortable.
• Open spaces foster better team collaboration and connection with managers, though some remain uncertain about whether they lead to more remote work.

Key Perks for Employee Satisfaction

The report identifies the top 5 perks that keep employees happy and retain talent:

1. Flexible work schedule
2. Ability to work remotely
3. Stocked kitchen with snacks and drinks
4. Travel opportunities
5. Company-sponsored training programs

Perk Appeal by Age Group

Flexibility and Remote Work

• Most employees want to work remotely 2-3 days a week.
• Only 48% currently work remotely at all.
• India and Germany are more likely to allow 1+ day of remote work.
• Workers who work remotely 2-3 days feel they have the right amount of remote flexibility.
• Managers are more likely to want on-site day care, gaming rooms, meditation apps, fertility benefits, and pet-friendly policies.
• Non-managers prioritize flexible schedules, remote work, stocked kitchens, and gym subsidies.

Expectations and Retention

• Workers expect more from a new company than they currently receive, especially in terms of flexibility.
• Managers are more satisfied with current offerings and place higher importance on all items compared to non-managers.
• 6 in 10 are interested in contingent/contract work for flexibility, though older employees and those in large organizations prefer stability.

Work Preferences and Global Trends

• Office layouts vary by region:
  • British workers are more likely to be in open offices.
  • Indian workers are most likely to work in cubicles.
• Large organizations are more likely to expect modern benefits, remote options, and a stance on global issues.
• Global issues are increasingly important to employees, with 73% believing it's important for companies to take a stance on such matters.

Future Concerns

• Managers are more optimistic about the next year at work than non-managers.
• Managers are more likely to fear AI and robotics making their positions obsolete (38% vs 34% non-managers).

Summary of Employee Satisfaction and Perceptions

• Job satisfaction is closely linked to work space satisfaction.
• Flexible work schedules and remote work are the most desired benefits.
• Stocked kitchens and travel opportunities are also highly valued.
• Private offices are perceived as the most productive and comfortable, but open spaces are preferred by younger workers.
• Remote work is not as common as desired, with only 48% currently working remotely.
• Perks and flexibility are key to employee retention and morale.
• Company benefits and social responsibility are increasingly important in attracting and retaining talent.

Conclusion

The report underscores the growing demand for flexibility, modern benefits, and workplace satisfaction. While traditional office environments remain dominant, there is a clear shift towards remote and hybrid work. Companies must adapt by offering diverse perks, flexible schedules, and a stance on global issues to meet the evolving expectations of employees, especially younger workers and those in larger organizations.