2017年-_4FERE~P

Deloitte Tech Trends 2017: A Government Perspective Summary

Core Content

Deloitte's 2017 Technology Trends report, specifically tailored for the government sector, highlights seven key technology trends that are set to transform how public organizations operate and deliver services over the next 18 to 24 months. These trends are driven by macro forces such as digital transformation, analytics, cloud computing, core modernization, and the evolving role of IT. The report aims to guide government leaders in understanding the relevance and readiness of these trends and how they can be leveraged to improve efficiency, service delivery, and constituent engagement.

Main Trends and Key Points

1. IT Unbounded

• Core Idea: IT is moving beyond traditional boundaries to become a strategic enabler of innovation.
• Key Strategies:
  • Break down silos by collaborating with external partners.
  • Improve efficiency through automation and DevOps.
  • Create multifunctional teams that combine IT and business expertise.
• Relevance & Readiness: High relevance and readiness (4/4).

2. Dark Analytics

• Core Idea: Leveraging unstructured data (e.g., documents, videos, emails) through advanced analytics can unlock new insights and optimize resource use.
• Key Strategies:
  • Invest in natural language processing and machine learning.
  • Acquire skilled talent and new tools.
  • Focus on areas where analytics can have the most impact.
• Relevance & Readiness: High relevance and readiness (4/4).

3. Machine Intelligence

• Core Idea: Technologies like machine learning, RPA, and bots are revolutionizing how government agencies interact with citizens and manage workflows.
• Key Strategies:
  • Enhance citizen engagement and automate routine tasks.
  • Focus on productivity and efficiency gains.
• Relevance & Readiness: High relevance, moderate readiness (4/2).

4. Mixed Reality

• Core Idea: Mixed reality combines digital and physical environments to improve decision-making and user experience.
• Key Strategies:
  • Pilot the technology to test its value and debunk myths.
  • Start with use cases like learning, communication, and customer service.
• Relevance & Readiness: Moderate relevance, moderate readiness (4/3).

5. Inevitable Architecture

• Core Idea: Modernizing IT infrastructure to be automated, flexible, and cloud-native is essential for efficiency and cost reduction.
• Key Strategies:
  • Transition to cloud-first models.
  • Focus on integration, reusability, and data sharing.
• Relevance & Readiness: High relevance, moderate readiness (4/3).

6. Everything-as-a-Service (XaaS)

• Core Idea: Transforming systems into services enables more efficient and scalable delivery of government services.
• Key Strategies:
  • Reuse existing systems for new purposes.
  • Implement XaaS in phases to manage complexity.
• Relevance & Readiness: High relevance, moderate readiness (4/3).

7. Blockchain: Trust Economy

• Core Idea: Blockchain technology is reshaping trust and identity management in digital transactions.
• Key Strategies:
  • Evaluate whether blockchain is the right solution for your specific needs.
  • Consider collaborative approaches with consortia.
  • Stay informed about blockchain developments even if not adopting it yet.
• Relevance & Readiness: Moderate relevance, low readiness (3/1).

Exponential Technologies Watch List

• Key Areas: Nanotechnologies, energy systems, biotechnology, and quantum technologies.
• Expected Impact: These technologies may see accelerated adoption over the next 3–5 years.
• Recommendations:
  • Take a stepwise approach to adoption, starting with research and experimentation.
  • Stay flexible and focused on long-term goals.

Practical Guidance

• Pilot and Learn: Test new technologies in controlled environments to understand their value and address concerns.
• Collaborate and Innovate: Work with internal and external partners to drive change and innovation.
• Focus on Outcomes: Align technology initiatives with mission support and constituent engagement goals.
• Anticipate Resistance: Address resistance proactively by demonstrating value and aligning with organizational priorities.

Conclusion

Deloitte emphasizes that government organizations must adapt to these technological trends to remain competitive and efficient. The report provides a roadmap for leaders to explore, implement, and scale these technologies, while also highlighting the importance of staying informed about emerging exponential technologies. By embracing these trends, governments can improve service delivery, reduce costs, and enhance citizen engagement in an increasingly digital world.