2016年-世界发展银行全球_FY16_Turkmenistan_Country_Opinion_Survey_Report_85页_2mb

FY16 Turkmenistan Country Opinion Survey Report Summary

Core Content

This report presents the findings of the FY16 Turkmenistan Country Opinion Survey conducted by the World Bank Group's Public Opinion Research Group (PORG). The survey aimed to understand the perceptions of stakeholders regarding the World Bank Group's (WBG) work in Turkmenistan, including its effectiveness, knowledge work, financial instruments, and communication strategies.

Main Objectives

• To assess stakeholders' perceptions of the WBG's work in Turkmenistan.
• To evaluate the WBG's overall effectiveness and its ability to achieve development results.
• To examine the importance and effectiveness of the WBG's support in various sectors.
• To explore the WBG's role in the future development of Turkmenistan.
• To analyze the WBG's communication and outreach effectiveness.

Methodology

• Conducted from October 2015 to March 2016.
• Invited 85 stakeholders from various sectors including government, private sector, NGOs, and bilateral/multilateral agencies.
• 57 stakeholders participated, resulting in a 67% response rate.
• Data was collected via online surveys, official correspondence, and in-person interviews.
• The survey included 26 indicator questions for the WBG's annual Corporate Scorecard.

Demographics of the Sample

• Stakeholder Groups:
  • 57 respondents from 10 different stakeholder groups.
  • Financial sector/private banks and private sector organizations were combined.
  • NGOs/community-based organizations and private foundations were grouped under "CSO".
  • A few respondents from the office of a minister, independent government institutions, academia, and media were included in the "Other" category.
• No respondents from the Office of the President or Prime Minister.
• Geographic Location:
  • Most respondents were based in Ashgabat.
  • Due to the small number of respondents outside Ashgabat, geographic comparisons were not statistically reliable.

General Issues Facing Turkmenistan

• Development Priorities:
  • Private sector development was the most cited priority (46.3%).
  • Education (37.0%), public sector governance/reform (25.9%), and health (24.1%) were also highly prioritized.
  • Other priorities included agricultural development, economic growth, and climate change.
• Shared Prosperity:
  • Education and training for better job opportunities (42.6%) and consistent economic growth (35.2%) were identified as the most important ways to achieve shared prosperity.
• Climate Change Perception:
  • 52.7% of respondents viewed global climate change as a very serious problem.
  • 38.2% considered it somewhat serious, and 3.6% as not too serious.

Overall Attitudes toward the World Bank Group

• Familiarity with the WBG:
  • Mean familiarity rating was 6.22 (out of 10).
• Effectiveness of the WBG:
  • Mean effectiveness rating was 6.87 (out of 10).
• Staff Preparedness:
  • Mean rating was 7.78 (out of 10), indicating high perceived preparedness.
• Collaboration Impact:
  • Respondents who collaborated with the WBG had significantly higher ratings in all categories than non-collaborators.

Sectoral Importance and Effectiveness

• Importance of WBG Involvement:
  • The WBG's involvement in various sectors was considered important, with high ratings for environmental sustainability, global integration, and natural resource management.
• Effectiveness of WBG Support:
  • Mean effectiveness rating across all sectors was 6.2.
  • Collaborators rated effectiveness significantly higher than non-collaborators.
• Key Drivers of Effectiveness:
  • Environmental sustainability, global/regional integration, and foreign direct investment were identified as the most significant contributors to the WBG's overall effectiveness and ability to achieve development results.

How the WBG Operates

• Perceptions of WBG Work:
  • Respondents generally agreed with the WBG's role as a development partner.
  • Collaboration with the WBG was found to significantly influence perceptions of its effectiveness.
• WBG as a Development Partner:
  • The WBG was perceived as effective in providing knowledge, financial instruments, and advisory services.

WBG's Knowledge and Instruments

• Knowledge Work Utilization:
  • Bilateral/multilateral agencies used WBG knowledge work most frequently (weekly/monthly).
• Meeting Knowledge Needs:
  • Mean level of agreement was 8.0, indicating that the WBG's knowledge work is generally seen as meeting Turkmenistan's needs.
• Contribution to Development Results:
  • Mean significance rating was 6.2, showing a moderate contribution from the WBG's knowledge work.
• Technical Quality:
  • Respondents rated the technical quality of WBG knowledge work as high (mean 8.0).
• Reimbursable Advisory Services:
  • 6.2 was the mean rating for perceived value for money from the WBG's RAS.
• Real-Time Monitoring:
  • Mean rating for real-time measuring and monitoring was 6.2, suggesting room for improvement.

Future Role of the WBG in Turkmenistan

• Selectivity of Support:
  • Respondents believed the WBG should focus more on areas like private sector development, education, and public sector governance.
• Increasing Value:
  • Respondents suggested that the WBG should collaborate more with NGOs, the private sector, and civil society.
• Resource Focus:
  • Key areas for resource focus included private sector development, education, and public sector reform.
• Service Combination:
  • Respondents believed the WBG should increase its use of advisory services and technical assistance.

Communication and Outreach

• Information Sources:
  • Stakeholders primarily obtained information from official reports, government publications, and WBG publications.
• Preferred Communication Channels:
  • Respondents preferred receiving information through official reports and WBG publications.
• Internet Access:
  • All respondents had internet access, with 81% using high-speed/WiFi connections.
• Social Media Perception:
  • The WBG's social media channels were perceived as valuable sources of information (mean 7.7).
  • Information sharing was rated highly (mean 7.7).

Key Findings

• The WBG is generally perceived as effective and well-prepared, though there is room for improvement in real-time monitoring and communication.
• Collaboration with the WBG significantly influences perceptions of its effectiveness and value.
• Stakeholders prioritize private sector development, education, and public sector governance as key development areas.
• The WBG's knowledge work is seen as valuable, with high technical quality and frequent usage by bilateral/multilateral agencies.
• Social media and official communication channels are effective for information dissemination.
• Climate change is viewed as a serious issue by a majority of respondents.

Conclusion

The survey highlights the importance of the WBG in Turkmenistan's development landscape, particularly in knowledge and advisory services. Stakeholders generally agree on the WBG's role and effectiveness, with a strong emphasis on collaboration and targeted support in key sectors. The WBG is seen as a valuable partner, though it needs to enhance its communication strategies and real-time monitoring capabilities to further improve its impact.