世界银行-2024财年巴拉圭国家意见调查报告（英）_41页_802kb

FY 2024 Paraguay Country Opinion Survey Report Summary

Core Content

This report presents the findings of the FY 2024 Paraguay Country Opinion Survey (COS), conducted by the World Bank Group's Business Intelligence (BI) team in collaboration with the Paraguay country team and the field agency, Debroca. The survey aimed to assess stakeholders' perceptions of the World Bank Group (WBG) in Paraguay, including familiarity, trust, effectiveness, and collaboration.

Main Findings

Overall Context

• Familiarity with the WBG has increased from FY21 (mean = 6.0) to FY24 (mean = 6.8).
• Trust in the WBG remains high, with it being rated as the most trustworthy institution in Paraguay.
• Civil society stakeholders expressed more critical views, particularly regarding the accessibility of participation platforms and the effectiveness of policy implementation.

Key Performance Indicators (KPIs)

• Ratings for the WBG's effectiveness in development results, relevance, policy influence, and alignment with priorities have improved significantly since FY21.
• Academia and government institutions have the most positive perceptions of the WBG's work across all KPIs.
• Civil society stakeholders showed less positive ratings, though the difference was not statistically significant.
• High familiarity with the WBG correlates with more positive perceptions of its work.

Development Priorities

• Stakeholders emphasized education and skills, transport infrastructure, and economic growth, trade, and investment as the most important areas.
• Transport infrastructure was identified as a higher priority than in FY21.
• Private sector and civil society suggested increasing collaboration with the WBG to enhance its impact and relevance.

Engagement on the Ground

• The WBG is perceived as an effective long-term partner with improved responsiveness, accessibility, and flexibility.
• Collaboration with government is seen as effective, but media and civil society gave lower ratings.
• Stakeholders recommended greater engagement with civil society and local government, as well as coordinating joint actions with the private sector and academia.

Financial Instruments and Knowledge Work

• Financial support is considered a key value of the WBG, with a higher level of agreement on timely support and competitive conditions.
• Knowledge work is seen as relevant and useful, with 33% of respondents using it. It is perceived to increase institutional capacity and is tailored to Paraguay's context.
• Media and civil society expressed lower satisfaction with the WBG's financial instruments and knowledge dissemination.

Communication and Outreach

• Social media and events/conferences are the most preferred communication channels.
• Message recall is strongest for topics related to ending poverty and human capital development.
• Climate change is a major concern, and communication on this topic should be more closely aligned with stakeholders' concerns about increased poverty and inequality.

Key Stakeholder Groups

• Government institutions (31% of respondents): Highest ratings for WBG's effectiveness and relevance.
• Civil society organizations (22% of respondents): More critical of the WBG, especially on accessibility and policy implementation.
• Private sector (16% of respondents): Suggested closer collaboration and better understanding of local needs.
• Academia (6% of respondents): Showed lower participation but rated WBG's work on climate change highly.
• Media (5% of respondents): Highlighted the need for better outreach and visibility.

Methodology Overview

• Survey Period: June – October 2024
• Total Participants: 507 (44% response rate)
• Survey Format: Online or paper-based
• Respondents: Included government officials, civil society, private sector, academia, and media.
• Comparison with FY21: FY21 had 283 participants (50% response rate), with similar methodology.

Stakeholder Trends

• Government principals had the highest mean rating across KPIs.
• Civil society had significantly lower ratings for the WBG's collaboration.
• Private sector and academia had a slight decrease in participation compared to FY21.

Recommendations for the WBG

• Enhance collaboration with civil society, local government, and the private sector.
• Improve monitoring and evaluation systems and ensure greater transparency and accountability.
• Adapt projects to local needs and improve communication and outreach.
• Disseminate knowledge work more effectively and engage with the media to share success stories.
• Strengthen financial instruments to meet local needs and improve procurement processes.

Visual Summary of Key Points

• Familiarity with the WBG has increased.
• Trust in the WBG is higher than in other institutions.
• Education, transport, and economic growth are top priorities.
• Social media and events are the preferred communication channels.
• Knowledge work is seen as beneficial for institutional capacity.
• Civil society and media require more targeted engagement and visibility.