联合国-2018年电子政务报告（英文）-2018-300页-1mb

报告摘要

2018 United Nations E-Government Survey Summary

Core Content

The 2018 United Nations E-Government Survey titled GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES is a comprehensive report by the United Nations Department of Economic and Social Affairs (DESA), focusing on the role of e-government in advancing sustainable development and resilience. It outlines the global progress in digital governance and its implications for public services, social inclusion, and disaster risk management.

The report emphasizes the transformative potential of digital technologies such as artificial intelligence, big data, and blockchain in supporting the Sustainable Development Goals (SDGs). It also highlights the importance of digital literacy, access to technology, and cybersecurity in ensuring that e-government initiatives are inclusive, effective, and secure.

Main Points

Digital Government's Role in Development: The report underscores that digital government is not just a tool for efficiency but a driver of social inclusion, participation, and accountability.
Global Trends: There is a positive global trend towards increased e-government development. The E-Government Development Index (EGDI) and Online Service Index (OSI) are used to measure progress.
Challenges and Risks: Despite progress, digital divides persist, particularly in African countries, least developed countries (LDCs), landlocked developing countries (LLDCs), and small island developing states (SIDS). There are also risks associated with AI, cybersecurity threats, and privacy issues.
Innovation and Technology: The report highlights the integration of fast-evolving technologies like AI, robotics, and geospatial data into e-government systems to enhance disaster resilience, public engagement, and service delivery.
Cybersecurity: A secure e-government system is crucial for resilience and trust. The report discusses global cybersecurity trends, data protection policies, and national strategies to safeguard digital services.
Regional Perspectives: The report presents regional rankings, case studies, and country-specific analyses, including the Republic of Korea, Uruguay, and Denmark, to show how e-government can be tailored to different contexts.
Local E-Government: A pilot study of city portals is included, showing how local e-government can support urban resilience and SDG implementation.

Key Information

Global E-Government Development

The report highlights a global trend of increasing e-government development.
The EGDI and OSI are used to assess the level of e-government maturity across countries.
E-service delivery has improved significantly, with online service availability and digital literacy being key indicators of progress.

Inclusivity and Digital Divides

The digital divide remains a critical challenge, especially in less developed regions.
Digital literacy is identified as a key factor in ensuring equitable access to e-government services.
Emerging divides include migrants, access restrictions, and net neutrality issues, which need to be addressed for inclusive governance.

E-Resilience and Disaster Management

E-resilience is defined as the use of digital technologies to build resilient societies in the face of natural disasters.
ICT and e-government play a central role in disaster risk management, including early warning systems, data analysis, and social media integration.
The report includes case studies on disaster response in Fiji, Madagascar, and Japan, showing the potential of AI, geospatial data, and blockchain in improving resilience and recovery.

Cybersecurity and E-Government

Cybersecurity is a major concern in the deployment of e-government systems.
The report outlines best practices in designing secure systems, including data protection laws, national cybersecurity strategies, and emergency response teams.
It calls for tailored capacity-building programs to address new risks and enhance institutional capabilities.

Regional Development and Country Groupings

The report includes regional rankings and country groupings, with a focus on LDCs, LLDCs, and SIDS.
Case studies from Mauritius, Uruguay, and Denmark highlight how digital strategies can be implemented to support development and enhance governance.

Future of E-Government

The report discusses the future of e-government, including the use of AI, blockchain, and geospatial technologies.
It highlights the need for policy integration, capacity training, and collaboration between public and private sectors to ensure sustainable and resilient societies.

Conclusion

The 2018 United Nations E-Government Survey provides a comprehensive overview of the state of e-government globally, emphasizing the need for innovation, inclusivity, and security in digital governance. It calls for strategic investments, capacity building, and collaboration to ensure that e-government systems are effective, inclusive, and resilient in the context of the 2030 Agenda for Sustainable Development.