2025年航空运输_IT_洞察报告_航空业现状_38页_3mb

Summary of "The State of Aviation" 2025 Air Transport IT Insights

Core Content Overview

The 2025 Air Transport IT Insights report highlights the increasing role of technology in aviation, focusing on the evolution of IT investments, the integration of AI, the importance of cybersecurity, the scaling of digital identity, and the alignment of data for fuel efficiency and sustainability. The report underscores that both airlines and airports are shifting their focus from isolated systems to interconnected, data-driven operations.

Main Insights

Airlines

• IT Spending:

  • Airline IT spending reached $36Bn in 2025, representing 3.6% of revenue.
  • 72% of airlines increased IT spending in 2025, with 67% expecting continued growth in 2026.
  • IT spending as a share of revenue has remained stable since 2023.

• Operational Focus:

  • Reliability is now a direct driver of economic performance.
  • Airlines are investing in data-driven decision-making, with 83% prioritizing it.
  • Flight operations systems are being upgraded by 46% of airlines.

• AI Adoption:

  • 63% of airlines use AI for core operational decision-making (disruption, aircraft assignment, crew availability).
  • 75% use AI for customer service, enabling consistent engagement and communication.
  • The main barriers to AI scaling are data integration and consistency, with 49% citing these as top challenges.

• Digital Identity:

  • 64% of airlines plan to use airline-issued digital identity credentials, up from 32% in 2024.
  • Reliance on national or regional schemes has dropped to 20%, highlighting a move toward controlled identity models.
  • 57% of airlines identify airport cooperation as a key requirement for scaling digital identity.
  • 49% cite data privacy as a concern, and 42% highlight compliance with border authority requirements.

• Sustainability:

  • 83% of airlines have implemented fleet renewal programs.
  • 67% are sourcing Sustainable Aviation Fuel (SAF) in selected locations.
  • 65% have implemented taxi optimization to reduce fuel burn.
  • 40% use AI for in-flight optimization to improve climb, cruise, and descent efficiency.

• IT Roadmap:

  • Airlines are progressing through three phases:
    1. Strengthening cloud, cybersecurity, and data foundations.
    2. Proving value with AI use cases (IROPS, operations, customer service).
    3. Scaling AI across operations, commercial functions, and digital identity.

Airports

• IT Spending:

  • Airport IT spending reached $14.8Bn in 2025, representing 7.3% of revenue.
  • 56% of airports increased IT spending in 2026, with a focus on data integration and operational coordination.

• Operational Focus:

  • Airports can no longer rely on space to absorb disruption; real-time coordination is now essential.
  • Passenger processing systems are the top IT investment priority for 52% of airports.
  • 32% are strengthening systems that align stand allocation, gate planning, and turnaround status across stakeholders.

• AI Adoption:

  • 73% of airports plan to increase AI investment over the next two years.
  • AI is used in cybersecurity (64% of airports), passenger flow management, and aircraft turnaround (up from 36% in 2024).
  • 57% use AI in customer service for real-time updates and routine queries.
  • AI adoption is still lower in baggage and retail areas due to the complexity of multi-stakeholder coordination.

• Digital Identity:

  • 45% of airports plan to use airline or airport-issued digital identity credentials, up from 27% in 2024.
  • Reliance on national or regional schemes has dropped to 26%, due to regulatory and geopolitical constraints.
  • Identity scaling depends on coordinated ecosystem execution, clear consent models, and shared governance.

• Sustainability:

  • 75% of airports have implemented energy systems they control directly.
  • 25% have implemented emissions tracking across multiple partners, indicating a slower adoption in broader coordination.

• Commercial Performance:

  • Passenger insight is now more important than retail space for commercial performance.
  • 34% of airports track passenger movement to understand dwell time near retail areas.
  • 30% use targeted advertising based on passenger profiles and timing.
  • 22% are consolidating customer data into shared platforms.

Key Challenges

• Data Integration & Consistency:

  • A major barrier to AI scaling for both airlines and airports.
  • 49% of airlines and 53% of airports cite this as a key challenge.
  • Inconsistent data limits real-time decision-making and cybersecurity effectiveness.

• Cybersecurity:

  • Cyber risk spreads across interconnected systems, requiring ecosystem resilience.
  • 71% of airports cite cybersecurity as their top IT focus area.
  • 64% use AI in cybersecurity to detect anomalies and reduce response times.

• Operational Coordination:

  • Both airlines and airports are moving toward real-time coordination and shared operational data.
  • This is essential for reducing disruptions, improving fuel efficiency, and enhancing passenger experience.

Conclusion

The report emphasizes that performance improvements in aviation depend on coordinated data sharing, AI integration, and ecosystem resilience. As the industry becomes more connected, the ability to align data across systems and stakeholders is critical for operational efficiency, sustainability, and commercial success.