世界银行-2025财年科索沃国家意见调查报告（英）-2025.11_47页_785kb

FY 2025 Kosovo Country Opinion Survey Report Summary

Core Content Overview

The FY 2025 Kosovo Country Opinion Survey (COS) was conducted to evaluate stakeholders' perceptions of the World Bank Group (WBG) in Kosovo. The survey collected responses from 142 participants, representing a 46% response rate, with 82% based in Pristina. The report highlights the WBG's role in development, its operational effectiveness, financial instruments, knowledge work, and stakeholder engagement.

Main Objectives

1. Assess stakeholder familiarity and trust in the WBG.
2. Identify key development priorities and the WBG's contribution to achieving them.
3. Evaluate the WBG's financial instruments and their perceived value.
4. Analyze the effectiveness of the WBG's engagement and collaboration with various stakeholders.
5. Understand stakeholder preferences for communication and outreach.

Key Findings

1. Overall Views of the WBG

• Familiarity: Stakeholders' familiarity with the WBG remained consistent with FY22 levels, with government institutions being the most familiar.
• Trust: Trust in the WBG has increased significantly compared to FY22, with the Bank viewed as one of the most trusted institutions in Kosovo.
• Relevance and Effectiveness: Ratings for the WBG's relevance to Kosovo's development and effectiveness in achieving results have improved since FY22. These ratings are slightly higher than those in other European and Central Asian (ECA) countries surveyed in FY24-FY25.

2. Development Priorities

• Top Priorities: Private sector development and digital infrastructure have emerged as the most important areas for WBG support in FY25, with private sector development being selected by twice as many respondents compared to FY22.
• Consistent Priorities: Education, energy, and health remain core development priorities.
• Other Focus Areas: Respondents also emphasized agriculture, infrastructure, environmental sustainability, and governance and inclusion.

3. Operational Effectiveness

• Positive Change: Over half of the stakeholders believe the WBG has improved its work in improving people's lives and the business environment in Kosovo.
• Technical Quality: 60% of respondents noted improvements in the technical quality of WBG-supported projects.
• Ease of Working: 54% reported better ease of working with the Bank, while 41% saw improvements in project approval speed.
• Recommendations:
  • Deepen local engagement and context awareness by partnering with municipalities, civil society, and NGOs.
  • Strengthen project implementation and accountability through reduced bureaucracy, better monitoring, and early community involvement.
  • Improve local governance and institutional capacity via training, innovation, and sustained support.

4. WBG Instruments

• Financial Resources: Financial support was considered the greatest value of the WBG to Kosovo (83% of respondents), with a notable increase in perceived value compared to FY22.
• Knowledge Work: 87% of respondents used WBG knowledge work, primarily research and analytical reports, advisory services, and data resources.
• Policy Influence: 79% of respondents stated that WBG policy advice influenced government policy in Kosovo, particularly in areas like education, health, and public sector governance.
• Recommendations:
  • Expand and diversify investment areas, especially in productive sectors and SME development.
  • Improve access to finance through long-term, affordable loans and grants.
  • Strengthen financial support mechanisms with feasibility studies and monitoring.
  • Combine knowledge transfer with financial support to enhance project sustainability.

5. Engagement and Collaboration

• Development Partner Perception: Stakeholders view the WBG as a long-term development partner, with improved perceptions of responsiveness and staff accessibility compared to FY22.
• Collaboration with Private Sector and Civil Society: The WBG's effectiveness in facilitating collaboration with the private sector and civil society has improved.
• Stakeholder Recommendations:
  • Increase collaboration with academia and the private sector.
  • Strengthen local engagement by involving communities, farmers, and small businesses in consultations.
  • Enhance communication channels and maintain structured dialogue with civil society and local communities, especially in marginalized areas.

6. Communication and Outreach

• Preferred Channels: Direct contact with WBG staff and participation in WBG events were the most preferred channels for engagement.
• Recalled Messaging: 52% of respondents recalled recent WBG messaging, including economic forecasts, Climate Change and Development Report, and energy-related work.
• Use of Information: Sector-specific strategies were the most helpful information type for understanding the WBG's role in Kosovo, with private sector respondents also interested in financial product overviews.

Summary of Stakeholder Perceptions

• Knowledge Work Impact: Stakeholders who used WBG knowledge work rated its contribution to institutional capacity highly (mean = 8.2), similar to those who did not use it (mean = 8.4), indicating broad recognition of its value.
• Civil Society Engagement: Stakeholders across all groups gave similar ratings for the WBG's effectiveness in facilitating civil society participation, though 18% rated it below average. Recommendations included increasing ground presence, broadening participation, and collaborating with CSOs on key development areas.

Conclusion

The FY 2025 Kosovo Country Opinion Survey indicates that the WBG is well-regarded by stakeholders in Kosovo, with notable improvements in relevance, effectiveness, and collaboration. To further enhance its impact, the WBG should deepen local engagement, improve financial and knowledge support mechanisms, and strengthen communication and outreach efforts to better align with stakeholder needs and expectations.