世界银行-2025财年印尼国家意见调查报告（英）-2025.11_37页_739kb

FY 2025 Indonesia Country Opinion Survey Report Summary

Core Content

The FY 2025 Indonesia Country Opinion Survey (COS) was conducted by the World Bank Group (WBG) Business Intelligence (BI) team in collaboration with the Indonesian country team and the independent field agency, Viktorindo. The survey aimed to understand how stakeholders in Indonesia perceive the WBG and its effectiveness in supporting the country's development priorities.

The survey collected responses from 340 participants, achieving a 64% response rate, with 83% from Java Island and surrounding areas. 52% of respondents reported collaborating or working with the WBG in Indonesia. The survey compared findings with the FY 21 COS results, highlighting changes in stakeholder perceptions and the evolving role of the WBG.

Main Views and Key Findings

1. Overall Views of the WBG

• Positive perceptions of the WBG's operations and engagement in Indonesia have improved since FY 21.
• Stakeholders reported higher familiarity with the WBG, with those who collaborate with the WBG showing significantly higher familiarity (mean = 8.1) than non-collaborators (mean = 6.9).
• The WBG is perceived as one of the most trusted institutions in Indonesia, with trust levels higher than the UN, IMF, and regional development banks.
• Trust in the WBG increased from FY 21, especially among the private sector and media.
• Government stakeholders had the highest trust ratings, while media and local government had the lowest.

2. Development Priorities

• Jobs were identified as the top development priority, followed by climate change, social protection, water/sanitation, and environment/natural resource management.
• There was a notable shift in focus from FY 21, with greater emphasis on climate adaptation and environmental sustainability.
• The WBG's support in health, social inclusion, and macroeconomic stability received the highest effectiveness ratings.
• Stakeholders suggested that the WBG should:
  • Work more closely with the government to align with national priorities.
  • Collaborate with local authorities and communities to better understand their needs and capacities.
  • Increase financial support and catalyze investments to generate broad-based growth.
  • Focus on capacity-building, implementation support, and knowledge sharing.
  • Expand program reach to marginalized groups.

3. WBG Instruments

• Financial resources were rated as the WBG's greatest value to Indonesia, closely followed by knowledge work.
• Stakeholders valued the WBG's financial instruments (budget support, loans, grants, trust funds) for their timeliness, accountability, and effectiveness.
• The WBG was perceived as more effective in FY 25 compared to FY 21, especially in terms of monitoring and evaluation.
• Knowledge work received strong support, with 64% of respondents using it. These respondents were increasingly positive about its quality and global expertise.
• Stakeholders emphasized the importance of using WBG data and analysis to improve decision-making at both national and local levels.
• Suggestions included:
  • Improving the accessibility and translation of knowledge products.
  • Expanding training and knowledge-sharing initiatives.
  • Enhancing collaboration with local institutions to ensure contextual relevance.

4. Engagement and Collaboration

• Perceptions of the WBG as a development partner have significantly improved since FY 21.
• The WBG was rated highly for its collaboration with the national government (mean = 7.8), other donors (mean = 7.7), private sector (mean = 7.3), and civil society (mean = 7.0).
• Stakeholders recommended:
  • Strengthening collaboration with academia, local governments, civil society, and the private sector.
  • Improving coordination between central and local governments.
  • Supporting policy coherence across ministries to avoid duplication.
  • Enhancing community and grassroots participation.
  • Creating structured feedback loops to adjust programs in real-time.
  • Demonstrating responsiveness through visible actions on stakeholder input.
  • Improving communication and transparency with stakeholders.

5. Communication and Outreach

• Events/workshops and direct contact with WBG staff were the most preferred communication channels.
• 64% of respondents recalled seeing or hearing about the WBG recently, with events being the most common source (57%).
• The most recalled topics included:
  • Economic forecasts (51%).
  • Work in ending poverty (46%).
  • Climate change (43%).
• Stakeholders emphasized the need for more communication, especially with non-governmental groups, and suggested:
  • Using accessible language for public communication.
  • Expanding outreach beyond government stakeholders.
  • Leveraging media and digital platforms for wider engagement.

Key Recommendations

• Increase collaboration with the government, local authorities, communities, academia, and civil society.
• Improve transparency and communication with stakeholders.
• Enhance monitoring, evaluation, and results-based mechanisms.
• Simplify procedures and increase flexibility in financial instruments.
• Expand knowledge dissemination, including translation and accessibility.
• Strengthen civil society participation in policy dialogue and implementation through structured engagement and support.