2026年度商业趋势报告_37页_8mb

Annual Trends Report 2026 Summary

Core Content

The 10th edition of the Annual Trends Report 2026 provides an in-depth analysis of the evolving role of artificial intelligence (AI) in the wholesale and logistics industry. It outlines the current state of digital transformation, highlighting the challenges and opportunities that organisations face as they integrate AI into their operations.

Main Points

• AI as a Central Force: AI has transitioned from a peripheral tool to a core component of the industry, influencing everything from inventory management to customer experience. It is redefining trust, accountability, and operational resilience across political, environmental, regulatory, and economic dimensions.

• Digital Transformation Challenges: Despite rapid innovation, integration and workforce readiness remain major obstacles. Legacy systems, fragmented workflows, and a persistent digital skills divide are holding back progress.

• The Perception Gap: A significant disconnect exists between senior leaders and operational managers regarding AI adoption and effectiveness. While 53% of C-suite believe they are ahead of competitors in AI, only 45% have less than 25% AI-powered work, indicating overconfidence and delayed action on skills development.

• Workforce Readiness Crisis: The majority of organisations prioritise AI investments but neglect training and development, leaving employees unprepared for the new digital landscape. This imbalance risks undermining the full potential of AI and automation.

• Cybersecurity as a Critical Priority: With rising cyber threats, cybersecurity is increasingly seen as a business enabler, not just a technical safeguard. However, it remains underprioritised in investment plans, despite 68% of companies planning to increase spending in this area.

• Investment Priorities: AI adoption and integration are the top investment priorities, followed by reducing costs, cyber resilience, and sustainability. Talent development and employee experience rank much lower, at 10th place, showing a focus on technology over people.

Key Information

AI Adoption and Integration

• AI is now the number one priority for organisations, with 53% of them considering it as their top focus.
• Only 45% of organisations have less than 25% of their work powered by AI, creating a significant ambition-execution gap.
• Departmental Differences: IT/Tech departments are most ready, with 30.6% at high AI integration. HR departments are the most resistant, with 18% at low AI integration.

Workflow and Integration Issues

• Workflow Challenges: Poor integration between platforms, inefficient workflows, and lack of visibility into back-office processes are common.
• Platform Paradox: Despite software investments, 62% of organisations face a platform integration crisis, and 53% are in 'automation purgatory', meaning they are in the early stages of automation.

Cybersecurity and Digital Value

• Cybersecurity Investments: 68% of companies plan to increase cybersecurity spending, but it ranks 5th in the investment priority list.
• Measuring Digital Value: There is a disconnect between strategic ROI expectations and operational realities. 76% of executives believe systems help to realise value, while frontline managers see less impact.

Value Realisation Blockers

• External Blockers: Economic uncertainty is the largest external blocker, cited by 28% of organisations.
• Internal Blockers: Internal execution issues, such as slow AI adoption, poor integration, and manual workflows, are significant. Skills gaps are the second-largest operational challenge.

What is Working

• Cloud Collaboration: 39% of operators are using cloud-based solutions, leading to cost reductions, employee satisfaction, and improved continuity during disruptions.
• Process Automation: 35% are at an advanced stage of automation, resulting in time savings, error reduction, and labour cost efficiencies.
• Executive Decision-Making: 76.1% of executives agree that systems help in making better strategic decisions.

Conclusion

The report underscores the urgent need for organisations to address the digital skills divide, platform integration, and cybersecurity to fully leverage AI and digital transformation. It calls for a more balanced approach that integrates technology with human capability and prioritises both innovation and resilience. The OneAdvanced mission is to support this transition by enabling organisations to thrive in an AI-driven world.