2016西班牙邮政年度综合报告（英文版）_234页_18mb

Integrated Annual Report 2016 - Correos Group Summary

Core Content

Correos Group celebrated its 300th anniversary in 2016, marking a significant milestone in its long history of serving as an essential service for Spain's social and economic development. The year also saw the completion of the 100-300-1,500 Action Plan, which had been the strategic roadmap for the past four years. This period was characterised by intense market competitiveness, the rise of digital communication, and the growing importance of e-commerce.

Main Points

• 300th Anniversary: Correos marked its 300 years of service, reaffirming its role in Spain's social cohesion and economic growth.
• Strategic Plan: The 100-300-1,500 Action Plan was completed, showing the company's commitment to evolving with the times.
• Digital Transformation: Correos embraced digital innovations, such as biometric signatures, and introduced services like 'Paq Today' for same-day delivery and 'Comandia Design' for online store creation.
• Innovation in Services: The company launched 'HomePaq' and 'CityPaq' parcel lockers and expanded its digital offerings through 'Tu Correos' online portal.
• Global Expansion: Correos expanded its international operations with a new office in the Netherlands and improved its global service offering, including a partnership with Alibaba to access the Chinese market.
• Environmental Commitment: The company reduced CO₂ emissions by 10% per postal item and introduced 125 electric vehicles. It also collaborated with the World Food Program and other organisations for social initiatives.
• Employee Development: Correos focused on stable, high-quality employment, with the consolidation of 1,606 positions and the implementation of 'Clic' talent management project.
• Corporate Culture: Emphasis on teamwork, proactivity, and innovation was central to the company's identity. Internal innovation teams and digital transformation efforts were highlighted.

Key Information

Company Overview

• Correos: Parent company of the group, responsible for physical and digital communications and parcel services in Spain.
• Correos Express: Express parcel company with a focus on B2B and B2C delivery, offering 'Paq Empresa14' and 'ePaq24'.
• Correos Nexea: Specialises in document management solutions for businesses.
• Correos Telecom: Manages the group's telecommunications infrastructure and provides connectivity services.

Key Figures (2016)

• Employees (FTE): 51,027
• Post Offices: 2,395
• Parcel Lockers: 1,321
• Delivery Units: 1,800
• Service Points: 8,787
• Vehicles: 13,347
• Automated Centres: 18

Financial Highlights

• Revenue (thousands of euros): 1,761,145
• Result before tax (thousands of euros): -48,560
• Investments (thousands of euros): 86,034
• Renewable Energy Consumption (%): 76

Business Environment

• Spanish Postal Market: Correos operates in an open competitive market, providing the Universal Postal Service in Spain.
• E-Commerce Growth: In 2016, e-commerce in Spain grew by 19%, with 44% of Spaniards making online purchases.
• Digital Shift: The use of digital communication tools reduced traditional postal volumes, but also created opportunities for Correos to offer digital services.
• Technological Adaptation: Correos introduced smart mobile devices (PDA) for delivery staff and improved delivery processes with real-time tracking and SMS notifications.
• European Trends: The European postal market is dynamic due to cross-border e-commerce, prompting regulatory changes and the need for sustainable funding models.

Opportunities and Risks

Opportunities

• Growth in E-Commerce: Continued expansion of online shopping and delivery services.
• Digital Services: Increasing demand for digital communication and e-commerce solutions.
• Global Markets: Expanding international operations and partnerships, such as with Alibaba.

Risks

• Digital Disruption: The shift to digital communication could further reduce traditional postal volumes.
• Price Pressure: Intensifying competition and downward pressure on prices in the parcel market.
• Regulatory Changes: Evolving European regulations on postal services and telecommunications may affect business models and funding.

Conclusion

Correos Group has demonstrated its ability to adapt to the changing landscape of physical and digital communication, focusing on innovation, customer experience, and sustainability. With a strong emphasis on employee development and a commitment to digital transformation, the group is well-positioned to meet the future demands of Spanish and global markets.