德勤-科技趋势2019：超越数字前沿（英文）132页_23mb

Tech Trends 2019 Summary

Core Content

This report, Tech Trends 2019: Beyond the Digital Frontier, explores the evolution and impact of nine macro technology forces that are shaping the future of enterprise IT and business strategies. These forces are not just trends but foundational elements of digital transformation, driving innovation and redefining how organizations operate and compete in the modern technological landscape.

Main Themes and Key Points

• Technology's Rapid Evolution: Over the past decade, the pace of technological change has been unprecedented. Technologies like cloud, analytics, and digital experiences have transitioned from emerging innovations to core components of business strategy.
• Digital Experiences: Initially used to describe customer-facing interactions, digital experiences now encompass all forms of engagement within digital environments, including employee and constituent interactions. These experiences are increasingly powered by cognitive technologies, machine learning, and user-centered design.
• Analytics: The field has moved beyond descriptive analytics to predictive and prescriptive analytics, enabling organizations to anticipate and respond to business needs. The integration of cognitive tools is enhancing the ability to act on insights automatically.
• Cloud: Once seen as a cost-saving tool, cloud is now a strategic enabler of innovation. It supports the development of new products, services, and business models, and continues to be a competitive differentiator.
• Digital Reality: Encompassing AR, VR, IoT, and immersive technologies, digital reality is redefining human interaction with data and technology. It is becoming more integrated into enterprise processes and is expected to grow in importance.
• Blockchain: This technology has evolved from being associated with cryptocurrencies to becoming a cornerstone of trust in business and society. It is enabling secure, transparent, and efficient transactions across industries.
• Cognitive Technologies: These include AI, ML, RPA, and NLP, which are transforming how organizations process and leverage data. They are not just tools for analysis but also for automation and decision-making.
• Core Modernization: Organizations are rethinking how to modernize their legacy systems to support innovation. This involves replatforming, revitalizing, and reengineering IT systems to align with new digital strategies.
• Cyber Risk Strategy: Cybersecurity is no longer just a compliance activity but a strategic function. It must be embedded in business processes and integrated with digital transformation to ensure resilience and trust.

The Controlled Collision of Forces

The report emphasizes that the true power of technology lies in the controlled collision of these macro forces. This synergy is driving transformational change across industries, enabling organizations to achieve greater efficiency, agility, and competitive advantage.

• ERP as a Convergence Point: The future ERP system is expected to be the central hub where these macro forces converge, integrating cloud, analytics, digital experiences, and cognitive technologies to enhance business processes and models.
• Strategic Implications: Organizations must move beyond reactive approaches to technology adoption and instead focus on proactive innovation and transformation. This requires rethinking IT's role within the broader business strategy.

Oracle Perspective

Oracle views these macro forces as critical to its customers' digital transformation journeys. The report highlights how Oracle ERP Cloud users are leveraging these technologies to stay ahead of the curve and achieve sustainable growth.

• Customer Transformation: Many Oracle ERP customers are already adopting multiple macro forces to transform their operations. Key concerns include reducing maintenance efforts and ensuring ERP systems remain relevant in a fast-evolving technological landscape.
• Opportunities for Growth: The report suggests that the integration of these technologies can unlock new revenue streams, enhance customer experiences, and improve operational efficiencies.

Authors

• John Steele – US national leader, Oracle Practice, Deloitte Consulting LLP
• Pavel Krumkachev – Chief Technology Officer, US Oracle Practice, Deloitte Consulting LLP
• Roxana Rascoe – Former US National Leader, Oracle Practice, Deloitte Consulting LLP
• John Liu – Chief Innovation Officer, Global Oracle Practice, Deloitte Consulting LLP
• Bill Briggs – Global Chief Technology Officer, Deloitte Consulting LLP
• Scott Buchholz – Emerging Technologies research director and Government & Public Services CTO, Deloitte Consulting LLP

Conclusion

The report underscores the importance of understanding and leveraging macro technology forces to navigate the complexities of the digital age. It encourages organizations to embrace uncertainty as an opportunity and to invest strategically in technologies that will shape the future of business. As the digital frontier continues to evolve, the convergence of these forces will be key to achieving lasting transformation and competitive advantage.