NTT+2023年全球员工体验趋势报告-英-83页_12mb

报告摘要

2023 Global Employee Experience Trends Report Summary

Core Content

The 2023 Global Employee Experience (EX) Trends Report highlights the evolving landscape of EX strategies, emphasizing the integration of technology, the importance of hybrid working, and the strategic alignment between EX and Customer Experience (CX). The report is based on insights from 1,442 decision-makers and influencers across 25 countries and 14 sectors, providing a comprehensive overview of current trends and future directions.

Main Points

1. EX as a C-Suite Priority

94% of CEOs agree that improvements in EX directly impact their bottom line.
EX is now seen as a strategic initiative focused on technologies that enable and empower employees, driving productivity, efficiency, and collaboration.
81% of organizations have a well-defined EX strategy, showing a growing awareness of its importance.

2. The Four Pillars of Modern EX Strategies

Enablement: Using technology to allow employees to work from anywhere.
Empowerment: Ensuring employees feel valued, connected, and supported in their roles.
Productivity: Enhancing efficiency and performance through better tools and environments.
CX Alignment: EX and CX are increasingly aligned to drive business growth.

3. The Rise of Hybrid Working

60% of employees globally work in a hybrid or fully remote model.
70% of employees work from an office location, either full-time or as part of a hybrid model.
30% of employees work fully remotely.
56% of hybrid workers spend half the work week at the office, while 63% prefer to work from home at least half the time.
Only 48% of organizations strongly agree that employees have the necessary technology to work effectively from home or remotely.

4. Technology Enablement as a Key Priority

Technology enablement is the top priority for organizations to improve EX in the next 12 months.
Cloud-based models are central to modern EX strategies, with 95% of organizations citing them as vital for EX outcomes.
AI, machine learning, and bots are expected to be the top enablers of EX in the next three years.

5. Mobility and Digital Transformation

73% of organizations have invested in mobility in the past two years, and 75% plan to continue doing so.
Investments include mobile device management (MDM), business-grade internet connections, and application/software development.
IT spend as a % of revenue is directly correlated with EX performance, with top performers being 89% more likely to have improved EX results.

6. Challenges in EX Implementation

There is a gap between executive and operational perceptions of EX performance.
Only 54% of CEOs strongly agree their organization is seen as an employer of choice.
83% of organizations report low EX capability, which negatively affects business outcomes.

7. Video Enablement and Collaboration Tools

Video conferencing is becoming a key enabler for EX, with 73% of organizations investing in video-capable meeting rooms.
70% of organizations plan to increase the proportion of video-capable rooms from 48% to 65% in the next two years.
83% of organizations are using collaboration platforms like Microsoft Teams, Cisco Webex, and Slack.
Ease of use and security are the top reasons for adopting these platforms.

8. The Role of Change Management and Upskilling

Organizations must support employees with change management, upskilling, and training to ensure effective use of new technologies.
96% of organizations are investing in mobile device management and security tools as hybrid working becomes more prevalent.
A seamless user interface, intuitive design, and fast network infrastructure are essential for successful EX implementation.

Key Insights

Hybrid work is now a standard model, with flexibility being a major factor in employee satisfaction and retention.
Cloud technology is the most critical enabler for EX, followed by AI in the long term.
Strategic alignment between EX, CX, and broader business/IT strategies is crucial for success.
Video enablement is becoming a central component of the workplace, enhancing collaboration and engagement.
Employee satisfaction is closely tied to IT investment, technology access, and workplace design.

Conclusion and Next Steps

The report underscores the need for organizations to invest in technology, rethink workplace design, and align EX strategies with broader business goals.
Change management and employee upskilling are vital to ensure the successful adoption of new tools and practices.
The future of EX will be shaped by AI, machine learning, and cloud-based solutions, with a continued focus on hybrid and remote work environments.
Organizations must prioritize employee enablement, security, and a holistic approach to EX to drive long-term productivity and business success.