人工智能通信服务白皮书（2025年）-中国移动研究院_22页_925kb

AI + Communication Service White Paper Summary

Core Content

This white paper explores the transformative impact of artificial intelligence (AI) on the communication services industry, emphasizing its role in reshaping user experiences, terminal development, and the broader ecosystem. It outlines how AI is driving innovation across multiple domains, from voice and video communication to messaging and immersive technologies, while also addressing the challenges and opportunities that arise with its integration.

Main Points

AI Enhances User Interaction

• AI is redefining communication services by enabling multi-modal interactions (voice, text, images, gestures), making communication more intuitive and user-centric.
• AI-powered voice assistants and chatbots provide efficient, personalized, and inclusive experiences, supporting users with hearing and visual impairments through real-time speech-to-text and gesture recognition.
• Real-time translation and AI transcription features improve accessibility and productivity by breaking language barriers and generating call summaries.
• Fun Calling allows users to customize backgrounds and use voice-controlled emojis, making communication more engaging and dynamic.

AI Reshapes Communication Services

• AI is transforming traditional calling and messaging services into intelligent, immersive, and efficient platforms.
• AI Transcription and Al Calling Assistant enhance the clarity and usability of communication by generating summaries and visual content during calls.
• Intelligent customer service systems, powered by NLP and dialogue management, offer 24/7 support and personalized assistance, improving service quality and user satisfaction.

AI Drives Immersive Communication

• AI enables holographic communication, digital humans, and multisensory interaction, creating realistic and engaging virtual experiences.
• Holographic communication allows for three-dimensional interactions, making remote meetings and social interactions more lifelike.
• Immersive communication digital humans can serve as virtual assistants, combining AI with digital human generation and control modules.
• Multisensory interaction integrates sight, sound, and touch, offering a more natural and immersive communication experience.

AI Innovates Terminal Development

• AI is pushing the evolution of smartphones, wearables, and robots into intelligent, personalized, and interactive devices.
• AI smartphones are becoming mainstream, with features like image editing, video auto-generation, and voice assistant enhancements.
• AI wearables (smartwatches, smart glasses, smart earbuds) are increasingly intelligent, offering health monitoring, real-time translation, and seamless integration with smart home systems.
• Intelligent robots are advancing in autonomy, using AI for perception, decision-making, and interaction, and are being deployed in security, manufacturing, healthcare, and home services.

Key Information

• AI Integration: AI is deeply integrated into communication services, enhancing functionality and user experience through advanced technologies like NLP, DL, and AIGC.
• Market Growth: AI smartphones are expected to grow at a 63% CAGR from 2023 to 2028, with over 50% market share by 2028.
• Industry Collaboration: Major telecom operators and tech companies are actively incorporating AI into their ecosystems, such as AT&T’s Ask AT&T and SK Telecom’s telecom-specific LLM.
• Challenges: The paper also highlights challenges such as service innovation, technical limitations, security concerns, and standardization issues in the AI-driven communication landscape.
• Future Outlook: The integration of AI into communication services is expected to lead to more immersive, efficient, and inclusive interactions, further propelling the digital economy and industry collaboration.

Conclusion

AI is not just an enhancement to communication services but a fundamental transformation that redefines how people interact with technology and each other. As AI continues to evolve, it is unlocking new possibilities in terminal intelligence, user engagement, and business model innovation, while also presenting new challenges that require coordinated efforts from industry stakeholders. The future of communication is increasingly intelligent, immersive, and seamless, driven by the continuous advancement of AI technologies.