SAPConcur：2023年全球商务游客报告_13页_1mb

Overview

The report, titled "Global Business Travelers Report May 2023," examines the experiences and preferences of business travelers worldwide. Key themes include the need for flexibility in travel policies, health and safety concerns, sustainability issues, and disparities in opportunities among travelers. Findings show a high willingness among travelers to decline trips that conflict with personal values, health needs, or environmental concerns.

Key Findings

• Flexibility and Booking Policies:

  • Over 91% of business travelers desire more flexibility to book travel outside company policy, mainly for safety, work-life balance, or sustainability. More than half (62%) of travelers feel they don't have equal opportunities for business trips, with reports of discrimination based on demographics, sexual orientation, or health conditions.
  • Booking is often done directly with suppliers (46%), bypassing company tools, leading to reduced corporate visibility. Flexibility is crucial amid budget cuts, with 28% willing to decline trips lacking adjustments outside policy.

• Health and Safety Concerns:

  • Health and safety rank as the top concerns, with 23% experiencing immediate danger, and 53% changing accommodations due to safety issues. International conflicts and tensions are also seen as threats.
  • Business travelers prioritize safety, with many seeking exceptions for vulnerable areas. Companies must allow deviations from policies for safety reasons.

• Sustainability and Values:

  • Environmental sustainability is important, with over 36% supporting flexibility to book eco-friendly options, and 89% willing to reduce travel's impact. Over 19% plan to purchase carbon offsets.
  • Values-driven decisions are common; 26% would decline trips to unsupported destinations due to ideological or lifestyle mismatches.

• Booking and Travel Trends:

  • Business travel is critical for careers, networking, and relationship-building (average 75% support reasons). Yet, economic factors led to 86% noting reduced travel due to uncertain economies.
  • Booking methods: Most use direct airline/hotel apps (68%), but corporate tools are used less. Companies need better integration to maintain control while allowing flexibility.

Conclusion

Companies must aim for balanced policies that accommodate traveler needs like flexibility and safety, while cutting costs and promoting sustainability. Ignoring these concerns risks alienating travelers crucial for business success.