拉丁美洲经济委员会-拉丁美洲和加勒比国家建立数字政府治理框架指南（英）-2025_96页_1mb

Summary of the Guide for Establishing a Governance Framework for Digital Government in Latin America and the Caribbean

Core Content

This guide provides a comprehensive framework for establishing a governance model for digital government in Latin America and the Caribbean. It outlines the need for a strategic, directive, and operational approach to digital governance, emphasizing the importance of aligning digital transformation with national development goals and public value creation.

Main Viewpoints

• Digital transformation is essential for improving public administration, transparency, and efficiency, and it has the potential to enhance productivity, well-being, and sustainability.
• Governance is a critical component of digital development, ensuring that digital technologies are used effectively and ethically to generate public value.
• Three hierarchies of governance are proposed: strategic, directive, and operational, each with distinct roles and responsibilities in the digital transformation process.
• Strategic governance involves high-level decision-making and setting the vision for digital transformation.
• Directive governance focuses on policy formulation, regulatory frameworks, and ensuring alignment with national objectives.
• Operational governance deals with the implementation of digital technologies, the development of digital capabilities, and the management of digital infrastructure.
• Digital government strategies can be categorized into three levels of maturity: government-centred, people-centred, and people-driven, each with different implications for public engagement and service delivery.
• A holistic approach is necessary to integrate digital systems with innovation, user experience, and complex problem-solving within the public sector.
• Institutional and human capital development is crucial for the success of digital governance, as it ensures that governments can adapt to and benefit from technological advancements.
• Public participation is increasingly important, especially in the context of e-consultations and digital platforms that enable more inclusive and democratic governance.
• The role of emerging technologies such as artificial intelligence, machine learning, and blockchain is growing, and their integration requires careful consideration of data governance, ethical use, and skill development.

Key Information

• Digital development is defined as a process that leverages digital technologies to drive national development in a productive, inclusive, and sustainable manner.
• The guide highlights three dimensions of digital development:
  • Connected economy and society: relies on digital infrastructure such as broadband networks, IoT, and data centres.
  • Digital economy and society: involves the use of digital platforms to generate new value propositions.
  • Digitalized economy and society: refers to the transformation of traditional sectors through digital technologies.
• Public value creation is the central objective of digital governance, and it depends on the synergy between digital systems, innovation, and effective policy-making.
• Strategic governance requires the establishment of specialized bodies with the authority to coordinate and lead digital transformation efforts.
• Directive governance involves the formulation of policies and regulatory frameworks that support digital government initiatives.
• Operational governance encompasses the implementation of digital technologies, the development of digital skills, and the management of digital infrastructure.
• The guide includes diagrams and tables to illustrate the different dimensions of digital development, the hierarchies of governance, and the maturity levels of digital government implementation.
• Regional collaboration is encouraged to support the development of digital governance strategies and to address common challenges.
• ECLAC's Digital Development Observatory plays a key role in monitoring and analyzing the progress of digital development in the region.

Structure and Implementation Considerations

• Assessment mechanisms are essential for measuring the maturity of digital government initiatives and identifying gaps.
• Institutional architecture must be designed to support the three hierarchies of governance, with clear roles and responsibilities for each level.
• Data governance is a critical factor in the implementation of digital government, especially in the context of artificial intelligence and big data analytics.
• Skill development is necessary to ensure that public officials and citizens can effectively engage with and benefit from digital technologies.
• The model proposed by ECLAC is based on the experiences of Latin American countries and can be adapted to the Caribbean subregion, considering its unique geographical, demographic, and political context.

Conclusion

The guide emphasizes the importance of a systemic and integrated approach to digital governance, ensuring that all components—such as digital infrastructure, public value creation, and institutional capacity—are aligned to support sustainable and inclusive development. It calls for a forward-looking strategy that prioritizes people-centric digital transformation and the development of a digital ecosystem that is resilient, innovative, and capable of delivering public value.