世界银行-2024财年波斯尼亚和黑塞哥维那国家意见调查报告（英）_39页_742kb

Bosnia and Herzegovina Country Opinion Survey Report (FY 2024) Summary

Core Content

This report presents the findings of the FY 2024 Bosnia and Herzegovina Country Opinion Survey (COS), conducted by the World Bank Group's Business Intelligence (BI) team in collaboration with the country team and field agency PRIME Communications. The survey aimed to understand how stakeholders in Bosnia and Herzegovina (BiH) perceive the World Bank Group (WBG) in terms of its relevance, effectiveness, and alignment with national development priorities.

Main Objectives

• Assess stakeholder familiarity and trust in the WBG.
• Evaluate the WBG's effectiveness in development areas.
• Identify key development priorities and stakeholder suggestions for improving WBG effectiveness.
• Explore preferred communication channels and the impact of WBG's outreach.
• Analyze the WBG's role as a long-term development partner and its collaboration with various stakeholder groups.

Key Findings

Overall Context

• Stakeholders identified the lack of organizational and technical knowledge in the public sector as a key weakness in BiH.
• The WBG is seen as a long-term partner, with positive perceptions of openness, accessibility, and flexibility.

Familiarity with the WBG

• Familiarity with the WBG increased from FY21 (mean = 5.5) to FY24 (mean = 6.5).
• Respondents who collaborate with the WBG (mean = 7.9) are more familiar with its work than those who do not (mean = 5.3).
• Government institutions, the Office of the President, Prime Minister, Minister, and bilateral/multilateral agencies reported the highest familiarity.

Trust in the WBG

• The WBG and the Central Bank of BiH are the most trusted institutions.
• Trust in the WBG has grown significantly since FY21, with improvements noted across most institutions, especially media and BiH institutions.

Development Priorities

• Education was the top priority in FY24 (selected by 24% of respondents), up from 10% in FY21.
• Other top priorities include jobs/skills development, energy, private sector development, and environment/natural resource management.

Stakeholder Perceptions

• Government principals and the private sector had more positive perceptions of the WBG.
• Civil society was more critical, particularly regarding alignment with national priorities and trust.
• Familiarity with the WBG correlated with more positive perceptions of its work.

Financial Instruments and Knowledge Work

• Financial resources were perceived as the WBG's greatest value (62% of respondents).
• Technical assistance and implementation support followed (39%).
• The WBG is seen as effective in monitoring and evaluating its projects, with significant improvements in this perception since FY21.
• Private sector respondents gave the highest ratings for financial indicators, particularly on the WBG's insistence on accountability through lending.

Communication and Outreach

• Events, conferences, and direct contact with staff were the most preferred communication channels.
• 64% of respondents recalled seeing/hearing about the WBG recently, most often through direct contact with staff or events.
• The WBG's economic forecasts and climate change work were the most commonly recalled topics.
• Climate change communications should focus on stakeholders' top concerns: air pollution, decreased crop yields, and food insecurity.

Suggestions for Improving Effectiveness

• Greater alignment with local needs and context.
• More engagement with stakeholders and increased local understanding.
• Tailored projects aligned with national priorities.
• Enhanced monitoring and evaluation of WBG-funded projects.
• Increased financial support, especially for small-scale projects and the private sector.
• Support for microfinance and public sector governance.
• Improved communication and outreach to increase awareness and visibility.

Methodology Overview

• Conducted between May and July 2024.
• Invited 413 stakeholders, with a response rate of 26% (107 participants).
• Respondents included government institutions, local government, bilateral/multilateral agencies, the private sector, civil society, academia, and media.
• Survey was completed online via email.
• The FY21 survey had a higher response rate (48%) with 191 participants.
• Comparisons were made between FY21 and FY24, focusing on questions with similar response scales to minimize methodological bias.

Sample Demographics

• Government Principals (Office of the President, PM, Minister, Parliamentarian): 14% in FY24 vs. 3% in FY21.
• Government Institutions: 37% in FY24 vs. 38% in FY21.
• Local Government: 7% in FY24 vs. 3% in FY21.
• Bilateral/Multilateral Agencies: 9% in both years.
• Civil Society Organizations: 10% in FY24 vs. 14% in FY21.
• Private Sector: 12% in FY24 vs. 19% in FY21.
• Academia / Research Centers: 5% in FY24 vs. 7% in FY21.
• Media: 5% in FY24 vs. 4% in FY21.

Key Performance Indicators (KPIs)

• Relevance to development: 6.6 (FY24) vs. not provided (FY21).
• Positive influence on shaping development policy: 6.5 (FY24).
• Effectiveness in helping achieve development results: 6.5 (FY24).
• Alignment with development priorities: 6.4 (FY24).
• Helps end poverty: 6.3 (FY24).

Stakeholder Trends

• Private sector and government principals had the highest mean ratings (7.3) for aggregated KPIs.
• Civil society had the lowest ratings (5.7).
• Collaboration with the WBG correlated with higher ratings.

Future Role of the WBG

• Stakeholders emphasized the need for the WBG to be more aligned with local needs and to simplify procedures.
• There was a call for increased accountability in governance and anti-corruption efforts.
• The WBG should focus more on private sector development, employment creation, and support for the microfinance sector.

Communication and Outreach Preferences

• Events and direct contact with staff were the most preferred channels.
• e-Newsletters and social media had lower preference rates, with some stakeholder groups (e.g., government institutions) showing higher interest in direct contact.
• Civil society and media had a higher interest in social media than government institutions.

Conclusion

The FY 2024 survey indicates a general increase in familiarity and trust in the WBG among stakeholders in Bosnia and Herzegovina. While the WBG is perceived as effective in several key areas such as environment, climate change, and water supply, there are opportunities for improvement in collaboration with the private sector and civil society, as well as in communication and outreach. The report highlights the importance of aligning the WBG's work with local needs, enhancing stakeholder engagement, and increasing the visibility and accessibility of its resources and knowledge work.