世界银行-2024财年科摩罗国家意见调查报告（英）_40页_771kb

FY 2024 Comoros Country Opinion Survey Report Summary

Core Content

This report presents the findings of the FY 2024 Comoros Country Opinion Survey (COS), conducted by the World Bank Group (WBG) Business Intelligence (BI) team in collaboration with COFINCO-Comores Finance Consulting. The survey aimed to assess how stakeholders in Comoros perceive the WBG, focusing on familiarity, trust, effectiveness, collaboration, communication, and future roles.

Main Views and Key Information

Overall Context

• The WBG is perceived as a long-term partner in Comoros.
• Stakeholders emphasize the need for the WBG to be more aligned with local realities and to increase the recruitment of national staff with local knowledge.
• There is a call for more personalized aid and greater focus on governance, human rights, and the rule of law.

Familiarity with the WBG

• Familiarity with the WBG in FY24 remained statistically similar to FY21 (mean = 6.4 vs. 6.0).
• Respondents who collaborate with the WBG reported higher familiarity (mean = 7.6) compared to those who do not (mean = 5.6).
• Government institutions had the highest familiarity, while local government, the media, and civil society had significantly lower levels.

Trust in the WBG

• Trust in the WBG remained consistent over time, but there were significant variations among stakeholder groups.
• Government institutions, bilateral/multilateral agencies, and academia had the highest trust ratings (mean = 7.9, 7.3, and 7.5, respectively).
• Local government, media, and private sector had significantly lower trust (mean = 5.9, 5.8, and 6.0, respectively).
• Trust in bilateral/multilateral agencies and youth organizations declined from FY21 to FY24.

Development Priorities

• Energy, water/sanitation, agriculture/food security, transport infrastructure, and education were identified as the most important development areas in FY24.
• These priorities represent a significant shift from FY21, where they were much less emphasized.
• Respondents suggested that the WBG should focus more on improving infrastructure, supporting the private sector, and enhancing education and research.

Effectiveness of WBG Support

• The WBG received the highest effectiveness ratings in trade and health.
• Effectiveness in digital development and regional integration declined.
• Capacity building, technical assistance, and financial resources were identified as the greatest values of the WBG's work.

Collaboration with Government and Other Donors

• Perceptions of the WBG's collaboration with the national government and other donors declined since FY21.
• Collaboration with local government and the Assembly of the Union received the lowest ratings.
• Government institutions and bilateral/multilateral agencies rated collaboration with academia and local government more positively.

Financial Instruments and Knowledge Work

• Financial instruments and knowledge work are seen as important, but there are concerns about the speed and clarity of fund disbursement.
• The WBG's knowledge work is valued for bringing global expertise to Comoros, but there are calls for better tailoring to local needs and improved access.
• Open-ended responses emphasized the need for more rigorous monitoring, greater transparency, and increased engagement with local stakeholders.

Communication and Outreach

• Events, conferences, seminars, and workshops (in person or online) and direct contact with WBG staff were the most preferred communication channels.
• E-newsletters were the second most preferred, followed by direct messaging and social media.
• The WBG's work on climate change was the most commonly recalled topic, with concerns about decreased crop yields, shoreline erosion, and coastal flooding.

Sample Demographics and Methodology

• The survey included 242 stakeholders from various sectors, including government, private sector, civil society, academia, and media.
• 180 participants completed the survey (74% response rate), compared to 226 in FY21 (90% response rate).
• Respondents were drawn from the WBG country team's list and included participants from the office of the President, Prime Minister, government institutions, local governments, and other agencies.
• The survey was conducted online or via courier, and only questions with similar response scales were compared to the FY21 survey to ensure consistency.

Summary of Key Performance Indicators

Key Recommendations from Stakeholders

• Increase collaboration with the private sector, local government, civil society, and academia.
• Improve transparency and the quality of service providers.
• Enhance communication through events and direct contact.
• Focus on capacity building and training, especially for national staff and institutions.
• Tailor knowledge work to local needs and improve accessibility.
• Strengthen monitoring and evaluation of projects.
• Support sustainable development through better financing and infrastructure.

Conclusion

The survey highlights the need for the WBG to be more responsive to local realities, increase collaboration with a broader range of stakeholders, and improve the effectiveness of its communication and financial instruments. While trust in the WBG remains relatively high among certain groups, there is a clear demand for more inclusive and context-specific engagement.