2024年现代企业差旅政策调研报告_31页_11mb

Travel Buyer Survey Summary

Core Content

This survey, conducted by BCD Travel Research & Intelligence in May 2024, provides insights into modern corporate travel policies and how they are evolving in response to shifting priorities and new trends. It is based on responses from 211 travel buyers, who were surveyed between April 3 and 17, 2024.

Main Findings

Respondent Profile

• 55% of travel managers have global responsibilities.
• 64% work for large companies with more than 10,000 employees.
• 36% have an annual travel spend of US $50 million and above.
• The top three industries represented are:
  • 22% Manufacturing
  • 11% Life sciences
  • 11% Financial services

Geography

• 37% from NORAM (North America)
• 42% from EMEA (Europe, Middle East, Africa)
• 16% from LATAM (Latin America)
• 4% from APAC (Asia-Pacific)

Travel Policy Overview

• Most travel policies are cost-focused, with few incorporating KPIs or traveler feedback.
• 95% of companies have a published travel policy, often combined with expense regulations into a Travel & Expense (T&E) policy.
• Over three-quarters of travel policies are under 20 pages long.

Travel Policy Themes

• Two-thirds of policies include trip purpose and pre-trip approval.
• Virtual meetings and traveler wellbeing are also commonly included.

Traveler Parameters

• Some companies have dedicated travel policies for:
  • Senior employees
  • Teams from specific business units
  • Frequent travelers

Stakeholders

• Travel management is the primary stakeholder in updating travel policies.
• Finance, HR, and Procurement are also commonly involved.

Travel Policy Priorities

• Educating travelers is the top priority for managing travel policies, with over half of travel buyers agreeing.
• The top three priorities (as per survey) are:
  • Educating travelers
  • Compliance
  • Cost control

Travel Policy Challenges

• The top-three challenges include:
  • Traveler education
  • Working with policy exceptions
  • Managing travel policy across regions
• Local laws and regulations are a significant complexity when managing policies across different regions.

Impact of Policy on Talent

• 30% of travel buyers believe their travel policy has a positive impact on attracting and retaining talent.

Travel Policy Regulations

• Air class is the most frequently mandated policy element, with 90% of travel buyers enforcing it.
• Over half of travel policies mandate:
  • Use of corporate cards
  • Car rental class
  • Meal allowance
• Sharing economy accommodation is prohibited by 80% of travel policies.
• Chauffeured cars and serviced apartments are also restricted by a significant number of policies.
• Wi-Fi charges are the most commonly covered hotel ancillary, while room upgrades are rarely included.

Cost-Control Measures

• 60% of travel buyers report that their company has reduced travel budgets in the past few years.
• 96% have introduced cost-control policies, with the most popular aimed at reducing travel volume.

Policy Updates and Communication

• Over half of travel buyers revise their policy every couple of years or more often, while 30% do so when needed.
• Two-thirds of travel buyers have recently revised their policy.
• Intranet is the primary communication channel used to update employees, with 75% using it, followed by 50% using email.
• There is divergence in opinions on the effectiveness of communication regarding travel policies.

Key Trends

• Sustainability and duty of care are expected to continue shaping travel policies in the near future.

Conclusion

The survey highlights a growing emphasis on duty of care, compliance, and cost control in corporate travel policies. While traveler education is a top priority, communication effectiveness remains a challenge. Regional differences, local regulations, and cost-cutting measures are also significant factors influencing policy development and implementation. Overall, the focus is shifting towards sustainability and traveler wellbeing, alongside maintaining compliance and cost efficiency.