世界银行-2025财年东帝汶国家意见调查报告（英）-2025_36页_734kb

AI报告摘要

FY 2025 Timor-Leste Country Opinion Survey Report Summary

Core Content

This report presents the findings of the FY 2025 Timor-Leste Country Opinion Survey (COS), conducted by the World Bank Group (WBG) Business Intelligence (BI) team in collaboration with the Timor-Leste country team and the field agency, INSIGHT Timor-Leste. The survey aimed to assess stakeholder perceptions of the WBG’s work in Timor-Leste, including its effectiveness, relevance, and alignment with national development priorities.

Main Objectives

To understand stakeholders' familiarity and trust in the WBG.
To evaluate the WBG's work in key development areas.
To assess the value of the WBG's instruments, such as financial support and knowledge products.
To explore stakeholder perceptions of the WBG's engagement and collaboration.
To analyze the effectiveness of WBG communication and outreach strategies.

Key Findings

1. Overall Views of the WBG

Stakeholders reported similar levels of familiarity with the WBG compared to FY20, with a mean familiarity score of 6.9 in FY25 and 6.7 in FY20.
Trust in the WBG was lower only for the Central Bank, which was rated the most trusted institution.
Overall perceptions of the WBG were positive, with stakeholders reporting similar levels of trust and effectiveness as in FY20.
The WBG's work was perceived as aligned with Timor-Leste's development priorities, but its ratings were somewhat lower than other East Asian countries but higher than IDA countries.

2. Development Priorities

Education, agriculture, and financial sector development were identified as the top areas for WBG focus.
Transport infrastructure received the highest effectiveness ratings, but these were significantly lower than in FY20.
Stakeholders emphasized the need for the WBG to focus more on inclusive development, including youth, women, and rural areas.
There was a call for increased capacity building and technical support, especially in public financial management, to ensure the sustainability of WBG-supported projects.

3. WBG Instruments

Stakeholders valued the coordination with development partners and financial resources as the WBG's greatest contributions.
Financial instruments were rated similarly to FY20, with high agreement on monitoring and evaluation and accountability.
Knowledge work was also highly valued, with 50% of respondents using it. They appreciated the global expertise and tailored content to Timor-Leste’s context.
Stakeholders suggested that the WBG should increase financial support and complement it with more technical and capacity-building assistance.

4. Engagement and Collaboration

Perceptions of the WBG as a long-term partner declined compared to FY20, but collaboration with the national government, other development partners, the private sector, and civil society remained positive.
Stakeholders recommended greater collaboration with private sector, academia, and civil society to better understand local needs and improve policy adoption.
They also emphasized the importance of transparency, feedback loops, and coordination among stakeholders to enhance the WBG's effectiveness.

5. Communication and Outreach

Events and direct contact were the most preferred communication channels, with 52% and 46% of respondents, respectively.
Social media was also highly preferred, with 44% of respondents.
38% of respondents recalled seeing or hearing about the WBG recently, primarily through WBG websites, TV, and social media.
Communication topics included economic diversification, economic forecasts, climate change, and ending poverty.
Climate change communications were suggested to be more impactful if linked to stakeholders’ top concerns: flooding, water availability, and food security.

Sample Demographics and Methodology

235 participants (44% response rate) completed the survey.
71% of respondents were from Dili.
53% of respondents collaborated with the WBG.
Government institutions and bilateral/multilateral agencies had the highest collaboration rates (81% and 75%, respectively), while academia, media, and parliamentarians had lower rates (25%, 31%, and 32%, respectively).
The survey was conducted from March to June 2025, using a mix of paper, online, and in-person methods.
The FY20 survey had a 51% response rate with 107 participants.
The FY25 sample was larger (234 respondents) and more diverse than the FY20 sample.

Conclusion

The survey highlights the WBG’s positive role in Timor-Leste, with stakeholders generally supportive of its work and valuing its financial and knowledge instruments. However, there are areas for improvement, including increased financial support, better collaboration with non-government stakeholders, and more targeted and impactful communication. The report underscores the importance of transparency, capacity building, and aligning WBG efforts with local development needs.