世界银行-2024财年多哥国家意见调查报告（英）_40页_764kb

FY 2024 Togo Country Opinion Survey Report Summary

Core Content

This report presents the findings of the FY 2024 Togo Country Opinion Survey, conducted by the World Bank Group's Business Intelligence (BI) team in collaboration with the Togo country team and field agency B. F. CONSEIL. The survey aimed to assess how stakeholders in Togo perceive the WBG, focusing on familiarity, trust, effectiveness, and the future role of the Bank in the country's development.

Main Views and Key Information

Overall Context

• Stakeholders in Togo expressed a desire for greater communication and access to WBG documents.
• They called for the WBG to criticize the government's negative actions and promote transparency and anti-corruption efforts.
• The WBG is seen as one of the most trusted institutions in Togo, alongside the government.
• Trust in the WBG increased compared to FY21, with notable improvements in perception of its effectiveness and alignment with national priorities.

Familiarity with the WBG

• Overall familiarity with the WBG in FY24 was statistically similar to FY21.
• Respondents who collaborated with the WBG had significantly higher familiarity (mean = 7.9) than those who did not (mean = 4.2).
• Government institutions, the office of the President, Prime Minister, or Minister had the highest familiarity, while civil society and the private sector had lower levels.

WBG Alignment with Priorities

• The WBG's alignment with Togo's development priorities improved significantly in FY24.
• Its relevance and effectiveness were also rated higher than in FY21.
• Stakeholders from the government gave the most positive ratings across all key performance indicators (KPIs), while private sector stakeholders were more critical.

Perceptions of WBG's Development Support

• The WBG's work in agriculture/food security and education received the highest effectiveness ratings.
• There was a notable decline in perceived effectiveness in health, transport, water/sanitation, energy, climate change, governance, and regional integration.
• Stakeholders emphasized the need for the WBG to focus on agribusiness, transport infrastructure, energy, vocational training, and processing industries to increase effectiveness.

WBG Engagement on the Ground

• Perceptions of the WBG as an accessible, flexible, and responsive partner improved in FY24.
• Government stakeholders rated the WBG's collaboration with the national government highly, while collaboration with civil society and the private sector was rated lower.
• A plurality of respondents suggested that the WBG should increase collaboration with communes and the private sector, in addition to its partnership with the national government.

Financial Instruments and Knowledge Work

• Financial resources, technical assistance, and implementation support were identified as the WBG's greatest values.
• Over 62% of respondents used the WBG's knowledge work, which was perceived as more impactful and better disseminated than in FY21.
• There was a higher level of agreement that the WBG effectively monitors and evaluates its projects and insists on accountability through its lending.
• Civil society and private sector stakeholders were less likely to agree that the WBG's financial instruments meet Togo's needs or that its ESF requirements are reasonable.

Future Role of the WBG in Togo

• Respondents suggested that the WBG should focus on:
  • Infrastructure (transport, water, energy, with climate change adaptation)
  • Human development (education, health, women empowerment)
  • Private sector development (vocational training, SMEs, youth entrepreneurs)
  • Public sector governance (national and local levels)
• They emphasized the need for:
  • Greater alignment with Togo's needs
  • More stakeholder engagement, especially with civil society, the private sector, and communes
  • Supervised implementation and rigorous monitoring
  • Increased transparency and accountability
  • Local capacity building and knowledge dissemination

Communication and Outreach

• E-newsletters and events/conferences were the most preferred communication channels.
• Direct messaging and direct contact with staff were also favored, though less than e-newsletters.
• Social media was the least preferred, with the private sector not using it at all.
• TV was the most common medium through which respondents recalled WBG communications.
• The most commonly recalled topics were climate change and ending poverty, followed by women empowerment and food security.

Summary of Survey Methodology

• Survey Period: May – July 2024
• Sample Size: 705 potential participants, with 237 completing the survey (34% response rate)
• Demographics:
  • 67% of respondents were from Lomé
  • 59% currently collaborate with the WBG
• Methodology:
  • Questionnaires were distributed via courier, mail, or online
  • Respondents were selected from a list provided by the WBG country team and supplemented by the field agency
  • The survey was managed on the ground by the field agency

Key Stakeholder Trends

• Government stakeholders had more positive perceptions of the WBG across all KPIs.
• Collaboration with the WBG was associated with more positive ratings.
• Familiarity with the WBG correlated with more positive perceptions of its work.
• Private sector and civil society were less familiar and more critical of the WBG’s effectiveness.
• Bilateral/multilateral agencies and the private sector had lower ratings for collaboration with the WBG, especially with civil society and academia.

Recommendations

• Increase communication and outreach, especially to the private sector and civil society.
• Focus on agriculture, education, energy, and water/sanitation.
• Strengthen collaboration with communes and the private sector.
• Improve local capacity building, monitoring and evaluation, and transparency.
• Enhance the dissemination and accessibility of WBG knowledge work.
• Align more closely with Togo's development priorities and local needs.