世界银行-2024财年斯里兰卡国家意见调查报告（英）-2025_42页_817kb

FY 2024 Sri Lanka Country Opinion Survey Report Summary

Core Content

The FY 2024 Sri Lanka Country Opinion Survey Report provides insights into how stakeholders in Sri Lanka perceive the World Bank Group (WBG). The survey aimed to understand stakeholder familiarity, trust, and perceptions of the WBG's effectiveness in supporting the country's development priorities, as well as its communication and outreach strategies.

Main Objectives

• Assess stakeholder familiarity and trust in the WBG.
• Evaluate the effectiveness of the WBG's support across various development areas.
• Understand the WBG's engagement on the ground in Sri Lanka.
• Explore perceptions of the WBG's financial instruments and knowledge work.
• Identify the future role of the WBG in Sri Lanka.
• Analyze communication and outreach preferences among stakeholders.

Key Findings

Overall Context

• Stakeholders in Sri Lanka are more familiar with the WBG compared to FY21.
• The WBG is among the most trusted institutions, with trust ratings increasing for the Central Bank of Sri Lanka and the private sector.
• Government and media trust ratings remain among the lowest.

Familiarity with the WBG

• Respondents who collaborate with the WBG report higher familiarity.
• The WBG is perceived as more familiar than the Asian Infrastructure Investment Bank (AIIB).

Key Performance Indicators (KPIs)

• The WBG is rated highest for relevance and effectiveness.
• Ratings for helping end extreme poverty and IFC's support for private sector development are lower.
• Government institutions gave the highest mean ratings across KPIs, while civil society organizations had slightly lower but not statistically significant ratings.
• Collaboration with the WBG correlates with higher ratings.

Development Priorities

• Stakeholders emphasized education, public sector governance, digital infrastructure, and social protection.
• Perceived effectiveness in sectors like water supply/sanitation and transport is high, but there is a decline in health, education, and climate change support.

Engagement on the Ground

• The WBG is seen as a long-term partner, with improved perceptions of flexibility.
• Collaboration with the national government and other donors is positively perceived, but engagement with youth, parliament, and media is less so.
• Stakeholders suggested more regular convenings with development partners, stronger public-private partnerships, and better public consultations.

Financial Instruments and Knowledge Work

• Financial resources are still the WBG's greatest value, with technical assistance and implementation support also valued.
• The WBG's financial instruments are seen as timely and effective for medium-term recovery.
• Over 60% of respondents used the WBG's knowledge work, which is perceived as reliable and relevant to Sri Lanka's context.

Communication and Outreach

• Printed media is the most commonly used source of information about socio-economic issues, followed by television and direct messaging.
• Events, e-Newsletters, and direct contact with WBG staff are the most preferred ways to receive WBG communications.
• 68% of respondents recalled recent WBG information, most often through newspapers, events, and social media.
• The most commonly recalled topics include poverty reduction, economic forecasts, and climate change impacts, particularly food insecurity and floods.

Key Stakeholder Groups and Their Perceptions

Suggestions for Improving WBG Effectiveness

• Enhance transparency, accountability, and corruption reduction.
• Invest in sustainable agriculture, renewable energy, and environmental protection.
• Address human capital development through education and training reforms.
• Strengthen partnerships with local stakeholders, including private sector and civil society.
• Simplify processes and ensure alignment with long-term development goals.
• Develop country-specific knowledge products and adopt global best practices.
• Foster dialogue among government, private sector, and civil society to align development objectives.

Communication and Outreach Preferences

Summary of Methodology

• Conducted between May and August 2024.
• 391 potential participants, with a 62% response rate (244 respondents).
• Respondents were contacted via online or paper surveys.
• The survey included a range of stakeholders, including government, private sector, civil society, academia, and media.
• Data was supported by the WBG country team and the field agency Kantar.

Conclusion

The survey highlights the WBG's strong role in Sri Lanka's development, with high trust and familiarity among stakeholders. However, there is a need for improved communication, more targeted financial support, and stronger engagement with local communities and stakeholders to enhance effectiveness. The report suggests that the WBG should continue to prioritize transparency, collaboration with local experts, and alignment with Sri Lanka's specific development needs.