德勤：2023年Z世代和千禧一代调查_38页_2mb

Survey Overview
Deloitte's 12th annual Gen Z and Millennial Survey involved over 22,000 respondents across 44 countries, examining their attitudes on work, societal issues, and future concerns. Conducted between November and December 2022, with qualitative insights from March 2023, the report highlights progress amid setbacks.

Key Findings

• Progress Areas: Gen Z and Millennials report improvements in work/life balance, workplace flexibility, diversity, equity, inclusion (DEI), and environmental sustainability. Flexible work models like remote/hybrid setups gained popularity due to the pandemic but faced reversal in some cases.
• Major Concerns: Cost of living crisis tops societal worries; climate change anxiety has risen, influencing lifestyle choices; mental health and burnout levels remain high, exacerbated by economic pressures and workplace "always-on" cultures.
• Demographic Insights: Gen Zs express slightly higher optimism on personal finances and climate action compared to Millennials, but both generations face similar challenges like harassment and caregiving burdens.
• Financial Pressures: High living costs lead to side jobs (e.g., gig work, social media influencing), postponed life decisions, and increased reliance on preventative behaviors like reduced consumption.
• Climate and Mental Health: Six in ten Gen Zs and Millennials feel anxious about climate change; many take actions like reducing car use or adopting sustainable diets, but financial constraints hinder broader efforts. Mental health resources are underutilized due to stigma, with nearly half reporting burnout.
• Harassment and Microaggressions: Prevalent issues, with high reporting rates but inconsistent handling, particularly affecting women, LGBT+ individuals, and minorities.
• Employer Expectations: High demands for progressive workplace changes (flexibility, DEI, sustainability) but often unmet; employers need to enhance transparency and empathy to retain talent.

Business Recommendations

• Accelerate progress on flexibility and mental health support to address burnout and stigma.
• Confront financial instability by offering competitive pay, benefits, and clear career paths.
• Prioritize sustainable practices and climate action to align with employee values and mitigate anxiety.
• Foster inclusive environments by addressing harassment and enabling underrepresented groups.

Overall, Gen Z and Millennials acknowledge progress but remain deeply concerned about future uncertainties, urging employers to maintain momentum amid economic and social challenges.