世界银行-2024财年老挝人民民主共和国国家意见调查报告（英）_42页_839kb

FY 2024 Lao PDR Country Opinion Survey Report Summary

Core Content Overview

This report presents the findings of the FY 2024 Lao PDR Country Opinion Survey conducted by the World Bank Group's Business Intelligence (BI) team. The survey aimed to assess how stakeholders in Lao PDR perceive the World Bank Group (WBG) in terms of familiarity, trust, effectiveness, and future role. It also examined the WBG's financial instruments, knowledge work, and communication strategies.

Main Objectives

• Understand stakeholder perceptions of the WBG
• Evaluate the WBG's effectiveness in development areas
• Identify key development priorities
• Assess the WBG's engagement with local stakeholders
• Analyze the perception of the WBG's financial instruments and knowledge products
• Explore preferred communication channels
• Investigate the relationship between message recall and views of the WBG's work

Key Findings

Overall Context

• Familiarity with the WBG has significantly improved from FY21 to FY24.
  • Mean familiarity score: FY24 = 7.2, FY21 = 5.7
• Respondents who collaborate with the WBG report higher familiarity.
• Government institutions and the President/PM/Minister office are the most familiar with the WBG.
• Media respondents report significantly lower familiarity.

Trust in the WBG

• The WBG is the most trusted institution in Lao PDR.
• Trust ratings for the WBG and civil society improved significantly compared to FY21.
• Trust in regional development banks decreased.
• Government institutions reported the highest trust in the WBG (mean = 8.6), while media reported the lowest (mean = 6.9).

Key Performance Indicators

• Stakeholders gave high ratings for the WBG's relevance, alignment with development priorities, and effectiveness in achieving development results.
• Academia and government respondents had more positive views than private sector and civil society.
• High familiarity with the WBG correlates with more positive perceptions of its work.

Development Priorities

• Education remains the top development priority.
• Macroeconomic stability is the second priority.
• Transport infrastructure has become a more significant priority, with more than four times as many respondents identifying it in FY24 compared to FY21.
• Climate change is also a top priority, with more than three times as many respondents highlighting it in FY24.

Effectiveness of WBG Support

• Agriculture and food security received the highest effectiveness ratings.
• Ratings for human development, environmental sustainability, finance/institutions, and infrastructure were generally positive, but some areas saw a decline in effectiveness compared to FY21.
• Government institutions were the most satisfied with the WBG's effectiveness.

Engagement on the Ground

• The WBG is seen as an effective long-term partner by stakeholders.
• Respondents emphasized the need for greater collaboration with local governments, civil society, and private sector.
• Civil society and media expressed concerns about project sustainability and government accountability.
• Government institutions suggested more flexibility and alignment with local needs.

Financial Instruments and Knowledge Work

• Financial support is considered the greatest value of the WBG.
• Knowledge work is highly valued, with 74% of respondents using it.
• Positive perceptions of the WBG's global expertise and contribution to development results.
• Translation of publications into local languages is a key area for improvement.

Communication and Outreach

• Events, conferences, seminars, and workshops are the most preferred communication channels.
• Direct contact with staff is also highly valued.
• Social media is preferred by civil society and media respondents.
• e-Newsletters are preferred by government institutions and private sector.
• Direct messaging (e.g., WhatsApp, Telegram) is preferred by private sector and media.
• Media respondents emphasized the need for greater transparency and addressing misinformation.

Future Role of the WBG

• Stakeholders suggest that the WBG should:
  • Enhance local capacity
  • Standardize funding conditions
  • Improve alignment with Lao PDR's development needs
  • Simplify processes
  • Increase transparency and accountability
  • Diversify financial support through grants and low-interest loans
  • Strengthen collaboration with local stakeholders
  • Improve communication and outreach
  • Focus on education, health, infrastructure, and agriculture
  • Support SMEs and inclusive growth

Key Stakeholder Suggestions

Summary of Preferred Communication Channels

Conclusion

The FY 2024 survey highlights that the WBG is generally perceived as a trusted and relevant development partner in Lao PDR. Stakeholders emphasize the need for greater alignment with local needs, improved communication, and stronger collaboration with various stakeholders. While the WBG's knowledge work is highly appreciated, translation of publications into local languages remains a challenge. The financial instruments are seen as a key value, with suggestions to standardize terms and conditions and increase transparency. Overall, the WBG is viewed as effective, but there is room for improvement in engagement with civil society and media, and in streamlining processes for better operational effectiveness.