世界银行-2024财年贝宁国家意见调查报告（英）_40页_755kb

FY 2024 Benin Country Opinion Survey Report Summary

Core Content

The FY 2024 Benin Country Opinion Survey (COS) was conducted by the World Bank Group's Business Intelligence (BI) team to assess how stakeholders in Benin perceive the WBG. The survey included 651 potential participants, with 220 completing it (34% response rate), and the results were compared to the FY21 survey (71% response rate, N=464). The report highlights key trends in familiarity, trust, effectiveness, and communication preferences among stakeholders.

Main Views

Overall Context

• Familiarity: Respondents in FY24 reported significantly lower familiarity with the WBG compared to FY21 (mean = 5.0 vs. 7.0).
• Trust: The WBG was rated among the most trusted institutions in Benin, but trust levels for multi-national organizations, including the WBG, declined since FY21.
• Private Sector and Academia: These groups had significantly lower trust and familiarity with the WBG compared to others.

Key Performance Indicators (KPIs)

• Effectiveness and Relevance: KPI ratings for the WBG's effectiveness and relevance to Benin's development decreased since FY21.
• Sectoral Support: The WBG's work in water/sanitation and health received the highest effectiveness ratings, while support in climate change and public sector governance was perceived as less effective.

Development Priorities

• Top Priorities: Agriculture/food security, education, water/sanitation, energy, and jobs were the most important areas for the WBG to focus on.
• Change in Priorities: Energy and water/sanitation were considered more important than in FY21.
• Grassroots Engagement: Stakeholders emphasized the need for the WBG to work more closely with grassroots communities and to be more responsive to their needs.

Collaboration

• National Government: The WBG was perceived to collaborate most effectively with the national government.
• Local Government and Private Sector: There was a call for increased collaboration with local governments and the private sector, as these groups were less familiar with the WBG and held more critical views.
• Stakeholder Preferences: Stakeholders from the private sector and academia were more critical of the WBG's work and less familiar with it.

Financial Instruments and Knowledge Work

• Perceived Value: Financial resources, technical assistance, and implementation support were considered the greatest values of the WBG to Benin.
• Knowledge Work: 55% of respondents used the WBG's knowledge work, but it was perceived less positively than in FY21.
• Improvement Suggestions: Stakeholders recommended more contextualized knowledge sharing, increased engagement with local stakeholders, and better communication of the WBG's work and results.

Key Information

Communication and Outreach

• Preferred Channels: Events/conferences/seminars/workshops (52%) and e-newsletters (48%) were the most preferred communication channels.
• Private Sector and Academia: These groups preferred direct contact with staff and direct messaging (e.g., WhatsApp, Telegram) over social media.
• Message Recall: Food security and women empowerment were the most commonly recalled topics, followed by climate change and human capital development.

Stakeholder Trends

• Familiarity and Perception: Higher familiarity with the WBG correlated with more positive perceptions of its work.
• Differences Among Groups: Academia and the private sector had the lowest levels of familiarity and more critical views of the WBG's effectiveness.

Future Role of the WBG

• Recommended Focus Areas: Human capital (especially education), infrastructure, private sector development, and agriculture with climate change adaptation.
• Suggestions for Improvement:
  • Align projects with Benin's development needs and local context.
  • Increase stakeholder engagement, especially with local governments and the private sector.
  • Enhance communication about projects and results.
  • Improve the accessibility and flexibility of WBG staff and procedures.
  • Strengthen collaboration with other donors and partners.

Methodology

• Survey Period: May – June 2024.
• Sample Size: 651 potential participants, 220 completed the survey (34% response rate).
• Demographics:
  • 53% from Cotonou, 28% from other cities.
  • 43% currently collaborate with the WBG.
• Comparison with FY21:
  • 464 participants (71% response rate).
  • 33% from Cotonou, 42% from other cities.
  • 30% collaborated with the WBG.
• Methodological Notes:
  • The survey was fielded by the field agency, CEFORP.
  • Only questions with similar response scales/options were compared between FY21 and FY24 to reduce methodological bias.
  • FY24 had a higher representation of academia (15%) compared to FY21 (3%), but lower representation of government institutions and local government.

Conclusion

The FY 2024 survey reveals a decline in familiarity and trust in the WBG compared to FY21, with the private sector and academia being the most critical groups. While the WBG is seen as a trusted institution, its effectiveness in certain areas has decreased. There is a clear call for more localized engagement, better communication, and greater collaboration with local governments and the private sector to enhance its role in Benin's development.