世界银行-2024财年赞比亚国家意见调查报告（英）_40页_775kb

FY 2024 Zambia Country Opinion Survey Report Summary

Core Content

The FY 2024 Zambia Country Opinion Survey (COS) was conducted to better understand how stakeholders in Zambia perceive the World Bank Group (WBG). The survey included 1,292 potential participants, with 624 completing it (48% response rate), and focused on several key areas such as familiarity, trust, effectiveness, development priorities, engagement, financial instruments, knowledge work, and communication.

Main Points

1. Overall Context

• Familiarity with the WBG remained relatively stable between FY21 and FY24, with a mean rating of 6.8 in FY24 and 6.6 in FY21.
• Respondents who collaborate with the WBG reported higher familiarity (mean = 7.7) compared to those who do not (mean = 6.4).
• Private sector and civil society respondents had lower familiarity with the WBG than other groups, though this difference was not statistically significant.

2. Trust in the WBG

• Trust in the WBG declined in FY24 compared to FY21.
• The WBG was rated lower in trust than Zambian institutions such as the government, civil society, and the Central Bank.
• Private sector respondents had the lowest trust in the WBG, along with the national and local government, Parliament, and the IMF.
• Government institutions respondents had the lowest trust in civil society, academia, and the media.

3. Effectiveness of the WBG

• Effectiveness ratings for the WBG in development areas such as water/sanitation, transport, health, and debt sustainability were lower in FY24 than in FY21.
• The WBG was perceived as a long-term partner in FY24, with local government respondents giving the highest ratings (mean = 8.2).
• Collaboration with the national government received the highest ratings, while collaboration with civil society improved significantly compared to FY21.

4. Development Priorities

• Stakeholders emphasized jobs, education, health, debt management, and agriculture/food security as the most important areas for the WBG to focus on.
• Health, water/sanitation, transport, and energy were rated as greater priorities in FY24 than in FY21.
• Respondents in education and private sector development had different priorities, with education-focused stakeholders preferring education and social inclusion, while private sector stakeholders prioritized private sector development and debt management.

5. Financial Instruments and Knowledge Work

• Financial resources were identified as the greatest value the WBG brings to Zambia.
• Capacity development and training were also highly valued, especially by civil society and government institutions.
• Perceptions of the WBG’s financial instruments have declined, particularly in terms of accountability and effectiveness.
• Knowledge work was used by 24% of respondents, with local government and government institutions being more likely to use it than others.
• Knowledge work was perceived to be tailored to Zambia’s context, though there was a need for more dissemination and translation to make it accessible.

6. Communication and Outreach

• Direct contact with WBG staff and events/workshops were the most preferred communication channels.
• Civil society and private sector respondents were less likely to recall recent WBG communications, with only 32% and 42% respectively.
• TV was the most common source of recall, followed by social media and newspapers.
• Stakeholders called for greater transparency, community outreach, and multilingual communication to increase awareness and trust.

Key Recommendations

• Increase collaboration with the private sector and civil society to improve inclusivity and transparency.
• Enhance local engagement and understanding of the WBG’s work.
• Improve communication through direct contact and events.
• Tailor projects to Zambia’s specific needs, context, and capacity.
• Develop localized monitoring and evaluation systems and ensure fair and transparent project implementation.
• Provide more concessional funding and support local skills development.
• Strengthen accountability and align financial instruments with Zambia’s development priorities.

Stakeholder Trends

• Local government respondents had the highest mean ratings for WBG effectiveness and collaboration.
• Academia and private sector respondents had the lowest ratings for WBG effectiveness and collaboration.
• Collaboration with the WBG was significantly higher among those who had previously worked with it (mean = 7.0) than those who had not (mean = 6.4).
• Message recall was highest among local government and government institution respondents, with TV being the most common medium.

Summary of Key Indicators

Conclusion

The FY 2024 Zambia Country Opinion Survey highlights the need for the WBG to enhance its local engagement, communication, and collaboration with stakeholders, especially the private sector, to improve its effectiveness and trust. The WBG must align its programs with Zambia’s development priorities, increase financial support with a pro-poor focus, and ensure accountability and transparency in its operations.